Our team has successfully completed routing traffic off the Cloudflare network. Service is now being served directly from our data centers. We are currently monitoring all critical transaction paths and key performance indicators to confirm full stability and normalized service performance.
Posted Nov 18, 2025 - 13:28 UTC
Monitoring
We are observing a significant reduction in elevated error rates and are seeing a strong trend toward the restoration of normal transaction processing levels.
Our teams are continuing to monitor the stability of the connections closely and remain engaged to confirm full service recovery following the mitigation efforts initiated by the external provider.
Posted Nov 18, 2025 - 12:19 UTC
Update
We are continuing to investigate this issue.
Posted Nov 18, 2025 - 11:58 UTC
Investigating
We are currently investigating elevated errors and intermittent connectivity issues for IXOPAY services that rely on external network infrastructure.
Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability. We are closely monitoring the situation as the external provider implements mitigation measures.
Posted Nov 18, 2025 - 11:53 UTC
This incident affects: Transaction Processing, Credit card Processing, 3D-Secure Engine, Hosted Payment Pages, BI Data Source, Sandbox Environment, Support Phone Number & Email and Web Interfaces (Admin UI, Dashboards, API Documentation).