Some systems are experiencing issues

About This Site

We continuously monitor the status of ixopay.com and all its related services. If there are any interruptions in service, a note will be posted here.

Past Incidents

8th December 2019

No incidents reported

7th December 2019

No incidents reported

6th December 2019

No incidents reported

5th December 2019

No incidents reported

4th December 2019

IXOPAY Gateway Connection issues

We are monitoring isolated VPN network connection issues. Investigation with EquensWorldline is ongoing.


Update 2019-12-04 19:24 CET: After further investigation only few transactions were affected by intermittent timeouts. The ticket with EquensWorldline ist still open and they are still investigating.


Update 2019-12-06 16:42 CET: The situation is still being monitored. We are getting request timeouts on very rare occasions and are trying to resolve it with the upstream provider. More updates are about to follow by Monday.

3rd December 2019

Outage Notification

We were experiencing a short service outage for 2 minutes of a core component which affected transaction processing in IXOPAY Vault.

Affected Components:

  • IXOPAY Card Vault & Creditcard Transactions

2nd December 2019

No incidents reported

1st December 2019

No incidents reported

30th November 2019

No incidents reported

29th November 2019

No incidents reported

28th November 2019

IXOPAY Vault Vault service interruption

We were experiencing a short service interruption due to an unexpected unavailability of a HSM component, during a master failover procedure.

Affected Components:

  • IXOPAY Vault

27th November 2019

No incidents reported