IXOPAY Status

All Systems Operational

About This Site

IXOPAY and all its related services are constantly monitored. If case of any service interruptions updates will be published here.

Transaction Processing Operational

Credit card Processing Operational

3D-Secure Engine Operational

Hosted Payment Pages Operational

BI Data Source Operational

Web Interfaces Operational

Admin UI Operational

Dashboards Operational

API Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 16, 2021

No incidents reported today.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

Elevated rate of unauthenticated 3DS transactions

Resolved - This incident has been resolved.
Jun 14, 13:45 UTC

Investigating - We're investigating an elevated rate of unauthenticated transactions in context of 3DS v2 challenges.
Jun 14, 13:39 UTC

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

ViSA 3DS Timeouts

Resolved - We can confirm that there were third party issues with VISA´s 3DS servers causing failures in transactions. The issue is resolved as of now.
Jun 11, 12:50 UTC

Investigating - We are currently observing timeouts during 3D-Secure transaction processing for VISA. We identified these to occur with the third party 3DS servers.
Jun 11, 12:25 UTC

Mastercard 3DSS Timeouts

Resolved - We confirm at this point that the spike in transaction failures has been resolved.
Jun 11, 08:23 UTC

Monitoring - We are no longer seeing an elevated error rate at the Mastercard 3DSS at this time. We will continue to monitor Mastercard transactions closely.
Jun 11, 07:57 UTC

Update - We are no longer seeing an elevated error rate at the Mastercard 3DSS at this time. We will continue to monitor Mastercard transactions closely.
Jun 11, 07:57 UTC

Identified - We are currently observing issues during 3D-Secure transaction processing via the Mastercard Directory Server. We identified these to occur with our own 3DS servers, as well as with third party 3DS servers.
Please do not hesitate to contact your local Mastercard support if you have any questions or concerns.
Jun 11, 07:28 UTC

Jun 10, 2021

Elevated Visa and Mastercard 3DS2 Error Rate

Resolved - We continue to monitor the transaction health closely and with this update we confirm this incident as resolved.
Jun 10, 21:20 UTC

Monitoring - The issue is already resolved and we have not seen any errors since 20:27 UTC.
Jun 10, 21:01 UTC

Investigating - We have identified an issue outside of our influence resulting in an elevated error rate for transactions processed through Visa and Mastercard Directory Servers starting at 20:10 UTC.
Jun 10, 20:35 UTC

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

Elevated Visa 3DS2 Error Rate

Resolved - Services are stable. We have not observed Visa 3DS timeouts since 01:10 UTC.
Jun 5, 02:03 UTC

Update - We are continuing to monitor timeouts with VISA 3DS2 transactions.
Jun 4, 21:35 UTC

Monitoring - We are still seeing a small amount of timeouts with VISA 3DS2 transactions. Our team is still actively monitoring.
Jun 4, 21:07 UTC

Update - Our team is continuing to investigate this issue. Only a small fraction of Visa 3DS2 transactions are affected.
Jun 4, 19:36 UTC

Investigating - We are currently seeing elevated errors with Visa 3DS2 processing. Our team is actively investigating this issue.
Jun 4, 19:05 UTC

Jun 4, 2021

Jun 3, 2021

No incidents reported.

Jun 2, 2021

Backend improvements

Completed - The scheduled maintenance has been completed.
Jun 2, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 09:00 UTC

Scheduled - Following the events in April and May, IXOPAY will conduct planned maintenance to further improve availability and service quality. We are aiming to keep service impact as low as possible and apologise for the resulting inconvenience.

Please don't hesitate to contact customer support if you have any questions.
Planned Outage Duration: 1-2 seconds (multiple times)
Scope: Optimize load balancing and webserver configurations
May 26, 09:59 UTC