Past Incidents

We are monitoring isolated VPN network connection issues. Investigation with EquensWorldline is ongoing.

Update 2019-12-04 19:24 CET: After further investigation only few transactions were affected by intermittent timeouts. The ticket with EquensWorldline ist still open and they are still investigating.

Update 2019-12-06 16:42 CET: The situation is still being monitored. We are getting request timeouts on very rare occasions and are trying to resolve it with the upstream provider. More updates are about to follow by Monday.

We were experiencing a short service outage for 2 minutes of a core component which affected transaction processing in IXOPAY Vault.

Affected Components:

• IXOPAY Card Vault & Creditcard Transactions

We were experiencing a short service interruption due to an unexpected unavailability of a HSM component, during a master failover procedure.

Affected Components:

• IXOPAY Vault