All Systems Operational

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IXOPAY and all its related services are constantly monitored. If case of any service interruptions updates will be published here.

Transaction Processing ? Operational
Credit card Processing ? Operational
3D-Secure Engine ? Operational
Hosted Payment Pages ? Operational
BI Data Source ? Operational
Web Interfaces Operational
Admin UI ? Operational
Dashboards Operational
API Documentation Operational
Sandbox Environment ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
IXOPAY Database & Vault Upgrades Dec 7, 2022 09:30-11:00 UTC
Update - We are expanding the original scope of the maintenance scheduled for 2022-12-07.

We are now expecting a downtime of our IXOPAY Vault environment of up to 2 minutes within the first 30 minutes of the maintenance window.

Nov 28, 2022 - 15:46 UTC
Scheduled - To ensure quality and compliance of our services, it is necessary to perform upgrades on our database and Vault environment.
IXOPAY Engineers will perform maintenance of the production environment.

Scope: IXOPAY Database & Vault Upgrades
Time: 2022-12-07 09:30 UTC - 11:00 UTC
Affected Services: Transaction Processing, Credit card Processing, 3D-Secure Engine
Expected Impact: We may experience minor degradation of our 3DS and Vault environment, as well as general Transaction processing during this maintenance window.

We are trying to keep service impact as low as possible and apologize for any resulting inconvenience.
Please don't hesitate to contact customer support if you have any questions.

Nov 24, 2022 - 11:44 UTC
IXOPAY 3DS Version Upgrades Dec 14, 2022 09:00-10:00 UTC
To ensure quality and compliance of our services, it is necessary to perform upgrades of the IXOPAY 3DS environment.
IXOPAY Engineers will perform maintenance of the production environment.

Scope: 3DS Version Upgrades
Time: 2022-12-14 09:00 UTC - 10:00 UTC
Affected Services: 3D-Secure Engine

Expected Impact: IXOPAY may experience slight degradation of the IXOPAY inhouse 3DS Environment as updates are being installed.

We are trying to keep service impact as low as possible and apologize for any resulting inconvenience.
Please don't hesitate to contact customer support if you have any questions.

Posted on Nov 28, 2022 - 15:47 UTC
Past Incidents
Dec 5, 2022

No incidents reported today.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Resolved - We are no longer observing any errors anymore recently. Merchants may have noticed an adverse impact with 3DS processing from 08:24:32 UTC to 10:07:23 UTC
Nov 30, 10:42 UTC
Identified - We identified an issue outside of our platform resulting in elevated error rates for Mastercard 3D Secure authentications beginning at 08:24:32 UTC
Nov 30, 08:54 UTC
Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
Resolved - Between 12:32 UTC and 12:36 UTC we saw an elevated error rate in the IXOPAY Vault environment.
This issue only impacted Credit Card processing, other transaction processing remained functional.
This issue is already resolved.

Nov 25, 12:48 UTC
Nov 24, 2022

No incidents reported.

Nov 23, 2022
Resolved - An already mitigated DDoS attack has lead to short transaction processing degradation. The issue lasted from UTC 19:09 till 19:17 and was caused by the mitigations getting into effect.
Nov 23, 19:39 UTC
Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.