IXOPAY Status

All Systems Operational

About This Site

IXOPAY and all its related services are constantly monitored. If case of any service interruptions updates will be published here.

Transaction Processing Operational

Credit card Processing Operational

3D-Secure Engine Operational

Hosted Payment Pages Operational

BI Data Source Operational

Web Interfaces Operational

Admin UI Operational

Dashboards Operational

API Documentation Operational

Sandbox Environment Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 29, 2023

No incidents reported today.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

IXOPAY Deployment Infrastructure Migration

Completed - The scheduled maintenance has been completed.
Jan 25, 13:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 12:00 UTC

Scheduled - In accordance with changes to the IXOPAY release structure, IXOPAY engineers will perform a migration of the IXOPAY Production Deployment Infrastructure.

Scope: Migrate IXOPAY Deployment Infrastructure
Time: 2023-01-25 12:00 UTC - 13:30 UTC
Affected Services: Transaction Processing, Credit Card Processing, Web Interfaces
Expected Impact: Engineering teams have performed extensive testing in our Sandbox environment. The IXOPAY Gateway may experience some degradation while the migration is performed.
In case unforeseen issues arise, a recovery process has been prepared to keep impact to a minimum.

We are trying to keep service impact as low as possible and apologise for any resulting inconvenience.
Please don't hesitate to contact customer support if you have any questions.
Jan 18, 20:20 UTC

Jan 24, 2023

No incidents reported.

Jan 23, 2023

Impacted credit card and 3DS transaction processing

Resolved - We have identified an issue while processing transactions at 11:31 UTC. This issue impacted only credit card and 3DS transactions. Transaction processing returned to normal from 11:39 UTC onwards. There is no further disruption to be expected.
Jan 23, 11:31 UTC

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

Mastercard 3DS Server Timeouts

Resolved - Our team continues to observe a stable error rate. We consider this third party incident resolved.
Jan 17, 15:29 UTC

Monitoring - We are no longer observing an elevated error rate for Mastercard 3DS transactions. Our team will continue to monitor transaction health closely.
Jan 17, 15:04 UTC

Identified - We have identified an issue outside of our platform resulting in an elevated 3DS error rate for transactions processed through Mastercard starting at 13:50 UTC.

Our support team has determined that this issue is outside of our sphere of influence.
Jan 17, 14:47 UTC

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.