All Systems Operational

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IXOPAY and all its related services are constantly monitored. In case of service interruptions status updates will be published here.

Transaction Processing ? Operational
Credit card Processing ? Operational
3D-Secure Engine ? Operational
Hosted Payment Pages ? Operational
BI Data Source ? Operational
Web Interfaces Operational
Admin UI ? Operational
Dashboards Operational
API Documentation Operational
Sandbox Environment ? Operational
Support Phone Number & Email ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

IXOPAY Gateway Platform Software Upgrade May 27, 2025 07:00-08:00 UTC

Our team will perform a scheduled software upgrade of the IXOPAY Gateway platform, which affects crucial parts of our production environment & the transaction processing pipeline.

Scope: IXOPAY Gateway Platform Software Upgrade
Time: 2025-05-27 07:00 UTC - 08:00 UTC
Affected Services: Transaction Processing, Admin UI
Expected Impact: None

While our team is diligently working to minimize any disruptions, it's important to note that during the upgrade process, there may be a brief impact on transaction processing. This is a preventive maintenance and any potential disruptions are expected to be swiftly resolved in case of an error.

Please don't hesitate to contact customer support if you have any questions.

Posted on May 07, 2025 - 09:18 UTC
May 17, 2025

No incidents reported today.

May 16, 2025

No incidents reported.

May 15, 2025
Completed - The planned maintenance for the IXOPAY platform, previously scheduled for Tuesday, May 20, 2025 (04:00-06:00 UTC), will be rescheduled at a future date.

This change ensures a more stable upgrade process. The IXOPAY platform will operate normally on May 20th. We will announce the new maintenance schedule with ample notice.

Thank you for your understanding.

May 15, 15:22 UTC
Scheduled - On Tuesday, May 20, 2025, we will be performing planned maintenance on the IXOPAY platform for a critical database upgrade.

Impact: During the maintenance window from 04:00 - 6:00 UTC, we anticipate a service interruption of approximately 20 minutes, commencing around 04:20 UTC. During this time, all transaction processing and production services will be temporarily unavailable. API transactions attempted during this period will receive a maintenance error message (https://documentation.ixopay.com/docs/guides/production/handling-errors#maintenance-mode) indicating that our systems are undergoing maintenance.

During the downtime:
- All transaction processing will be halted.
- All other production services will be unavailable.
- API endpoints will be unresponsive.
- Merchant and Admin web interfaces will be inaccessible.

We are working to complete the maintenance as quickly and efficiently as possible and will restore full service once the upgrade is complete. Updates will be posted here.

Thank you for your patience and understanding.

May 2, 17:23 UTC
May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.