Increased 3DS Mastercard errors

Incident Report for IXOPAY

Resolved

We can confirm that the issue has been resolved.

The service is operating normally, and we have not observed any further impact.
We will continue to monitor the situation to ensure stability.
Posted Jul 15, 2026 - 09:05 UTC

Monitoring

We are no longer observing Mastercard authentication errors and can confirm that normal operations have resumed.

Mastercard has not yet officially confirmed the incident as resolved.

We will continue to monitor the situation closely and provide further updates as they become available.
Posted Jul 15, 2026 - 08:34 UTC

Identified

Our investigation indicates that the issue originates on the Mastercard side and is causing Mastercard 3D Secure authentications to fail.

We have contacted Mastercard and are actively monitoring the situation with them.
Only Mastercard 3D Secure authentications are affected.

We will provide further updates as more information becomes available.
For the latest information, please refer to the related status page: status.3dsecure.io.
Posted Jul 15, 2026 - 07:58 UTC

Investigating

We are investigating a potential issue affecting the 3D Secure Engine that appears to originate outside of our platform and is primarily impacting Mastercard transactions.
Our team is actively investigating the situation and will provide updates as more information becomes available.
Posted Jul 15, 2026 - 07:36 UTC
This incident affected: Payment Orchestration (3-D Secure Engine).