Scheduled Maintenance Notification: Tokenization Service SSL Certificate Renewal

Scheduled for Dec 17, 15:00 - 17:00 UTC

Scheduled

What: We are performing a routine renewal of the SSL/TLS certificate for our Universal Tokenization API.

Component Affected: Universal Tokenization (specifically for the endpoint api.tokenex.com).

Who is Affected: Customers utilizing the api.tokenex.com endpoints

Start Time: Wednesday, December 17 at 9:00 AM Central Time (CT) / 3:00 PM UTC
End Time: Wednesday, December 17 at 11:00 AM Central Time (CT) / 5:00 PM UTC

Expected Impact: Little to no impact is anticipated. This is a planned maintenance to ensure continued service security and connectivity. In the unlikely event of an issue, we have a rollback plan to revert to the current certificate.

Posted Dec 17, 2025 - 15:00 UTC

This scheduled maintenance affects: Universal Tokenization (API v1, API v2, Transparent Gateway API v1, Transparent Gateway API v2, Payment Services v1 (Active Merchant), Payment Services v2).