Network Connectivity Upgrade
Scheduled Maintenance Report for IXOPAY
Postmortem

The maintenance was completed. Between 08:50 and 08:53 we observed an elevated error rate affecting transaction processing.

Posted Sep 19, 2023 - 09:22 UTC

Completed
The scheduled maintenance has been completed.
Posted Sep 19, 2023 - 09:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 19, 2023 - 08:00 UTC
Scheduled
Our team is going to perform maintenance on the network connectivity in our primary datacenter. Prior to this, traffic will be rerouted to the secondary datacenter. As a result, we do not anticipate any impact on transaction processing.

However, please be aware that during the maintenance period, there may be delays of approximately 15 to 30 minutes for tasks such as data processing in Dashboards & BI data source, Post Processing, and Data Fetcher jobs. Additionally, there might be delays for retries of transaction callbacks, but only if the initial callback could not be successfully delivered.

Please don't hesitate to contact customer support if you have any questions.

Time: 2023-09-19 08:00 - 09:00 UTC
Scope: Network Connectivity Upgrade
Planned Outage Duration: ~ 15min - 30min
Posted Sep 12, 2023 - 15:17 UTC
This scheduled maintenance affected: Transaction Processing, Sandbox Environment and Web Interfaces (Admin UI, Dashboards, API Documentation).