Update - All systems remain fully operational after routing traffic off Cloudflare’s network. To prevent any further impact on transaction processing today, we will apply a change tomorrow during business hours to route traffic back through Cloudflare.
A brief follow-up update will be posted once the change has been completed.
Nov 18, 2025 - 18:58 UTC
Nov 18, 2025 - 18:58 UTC
Update - Our team has successfully completed routing traffic off the Cloudflare network. Service is now being served directly from our data centers.
We are currently monitoring all critical transaction paths and key performance indicators to confirm full stability and normalized service performance.
Nov 18, 2025 - 13:28 UTC
We are currently monitoring all critical transaction paths and key performance indicators to confirm full stability and normalized service performance.
Nov 18, 2025 - 13:28 UTC
Monitoring - We are observing a significant reduction in elevated error rates and are seeing a strong trend toward the restoration of normal transaction processing levels.
Our teams are continuing to monitor the stability of the connections closely and remain engaged to confirm full service recovery following the mitigation efforts initiated by the external provider.
Nov 18, 2025 - 12:19 UTC
Our teams are continuing to monitor the stability of the connections closely and remain engaged to confirm full service recovery following the mitigation efforts initiated by the external provider.
Nov 18, 2025 - 12:19 UTC
Update - We are continuing to investigate this issue.
Nov 18, 2025 - 11:58 UTC
Nov 18, 2025 - 11:58 UTC
Investigating - We are currently investigating elevated errors and intermittent connectivity issues for IXOPAY services that rely on external network infrastructure.
We have identified this issue to be linked to a widespread service disruption reported by a key content delivery network provider (Cloudflare Incident: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7).
Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability. We are closely monitoring the situation as the external provider implements mitigation measures.
Nov 18, 2025 - 11:53 UTC
We have identified this issue to be linked to a widespread service disruption reported by a key content delivery network provider (Cloudflare Incident: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7).
Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability. We are closely monitoring the situation as the external provider implements mitigation measures.
Nov 18, 2025 - 11:53 UTC
About This Site
IXOPAY and all its related services are constantly monitored. In case of service interruptions status updates will be published here.
Transaction Processing
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Operational
Credit card Processing
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Operational
3D-Secure Engine
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Operational
Hosted Payment Pages
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Operational
BI Data Source
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Operational
Web Interfaces
Operational
Admin UI
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Operational
Dashboards
Operational
API Documentation
Operational
Sandbox Environment
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Operational
Support Phone Number & Email
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance