Identified - The issue has been identified, and we are currently working on a solution. In the meantime, if you require urgent assistance, please use our preliminary EU support phone line at +43 1 353 05 05-4567.
Jan 09, 2026 - 21:42 UTC
Investigating - We are currently experiencing issues with our EU support phone line (+43 1 353 05 12-247). We have contacted our telephone provider, and they are investigating. In the meantime, please use the support portal to submit tickets.
Jan 09, 2026 - 17:15 UTC
Welcome to the IXOPAY system status page. Here, you will find the real-time status for all of our services, along with incident and maintenance notifications. Be sure to subscribe so that you don't miss any updates.
On January 14 3:00AM UTC, we will be updating our Web Application Firewall settings to disable IPv6 support. This change is being made to align our edge network with our internal infrastructure and will ensure more accurate session reporting.
We do not anticipate any service disruption or impact on performance during this transition. Posted on
Jan 12, 2026 - 20:49 UTC
Past Incidents
Jan 13, 2026
No incidents reported today.
Jan 12, 2026
No incidents reported.
Jan 11, 2026
No incidents reported.
Jan 10, 2026
No incidents reported.
Jan 9, 2026
Unresolved incident: Issues with EU customer support phone line.
Resolved -
Our US support phone line (1-877-217-5718) is now fully operational. Thank you for your patience while we worked with our provider to restore service. We’re sorry for any inconvenience this may have caused and appreciate your understanding
Jan 7, 02:09 UTC
Investigating -
We are currently experiencing issues with our US support phone line (1-877-217-5718). We have contacted our telephony provider, and they are investigating. In the meantime, please use the support portal to submit tickets.
Jan 6, 18:49 UTC