tag:status.ixopay.com,2005:/historyIXOPAY Status - Incident History2024-03-28T12:51:48ZIXOPAYtag:status.ixopay.com,2005:Incident/203003562024-03-26T10:00:02Z2024-03-26T10:00:02Z3D-Secure Engine Planned Maintenance<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>11:23</var> UTC</small><br><strong>Scheduled</strong> - IXOPAY is scheduling a 2-hour Planned Maintenance Window for the IXOPAY platform, where the IXOPAY team will be performing an upgrade of the IXOPAY 3D-Secure Engine.<br /><br />No Maintenance Downtime is anticipated within the planned maintenance window. However, while every effort has been made to minimize disruption, the potential impact on 3-D transaction processing flows cannot be entirely excluded, and intermittent degradation of 3D-Secure Engine may occur.<br /><br /><b>Summary:</b><br />Date: March 26, 2024<br />Time: 08:00 UTC to 10:00 UTC<br />Affected Services: 3D-Secure Engine</p>tag:status.ixopay.com,2005:Incident/202113762024-03-11T06:02:48Z2024-03-11T06:02:48ZImportant Information: Support Contact<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>06:02</var> UTC</small><br><strong>Resolved</strong> - The Issue is resolved, our support number is reachable again. Please escalate urgent matters via phone again.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>05:01</var> UTC</small><br><strong>Identified</strong> - We are currently experiencing technical difficulties with our support telephone number. Our provider is working on a resolution. Meanwhile, please send urgent matters via a ticket to support@ixopay.com, which is monitored 24/7 by our team.<br />Thank you for your understanding and cooperation.</p>tag:status.ixopay.com,2005:Incident/199479932024-02-27T07:34:30Z2024-02-27T10:14:21ZIXOPAY Platform Planned Maintenance<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>07:34</var> UTC</small><br><strong>Completed</strong> - We are closing the maintenance window now. We were running into issues after the planned maintenance downtime. An already pre prepared back out procedure was executed, to resume normal operation.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>07:26</var> UTC</small><br><strong>Update</strong> - Services restored as of 07:17 UTC.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>07:18</var> UTC</small><br><strong>Update</strong> - APIs are serving again. Maintenance mode is disabled.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>07:06</var> UTC</small><br><strong>Update</strong> - APIs are now serving maintenance messages again.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>07:05</var> UTC</small><br><strong>Update</strong> - Maintenance is continuing. Processing is limited as of now. The operation team is working with high priority</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>06:44</var> UTC</small><br><strong>Update</strong> - We were facing issues related to the upgrade earlier. Services have been restore since 06:34 UTC</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>05:37</var> UTC</small><br><strong>Update</strong> - APIs are serving requests again, the maintenance responses have been deactivated.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>05:21</var> UTC</small><br><strong>Update</strong> - APIs are now serving maintenance responses until the upgrade is completed.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>13:54</var> UTC</small><br><strong>Scheduled</strong> - IXOPAY is scheduling a 2-hour Planned Maintenance Window for the IXOPAY platform, where the IXOPAY team will be performing a major database upgrade. <br />Within this Planned Maintenance Window a <b>20-minute period</b> of <b>Maintenance Downtime</b> will occur. <br /><br />This Maintenance Downtime is scheduled for:<br /><b>05:20 UTC</b> to <b>05:40 UTC</b> on the <b>February 27, 2024</b><br /><br /><b>Expected Impact during the Maintenance Downtime</b>: <br />All API endpoints, Merchant and Admin web interfaces will respond with maintenance notices for up to 20 minutes. Furthermore all Postbacks, Dashboards, and Post Processing Jobs will be temporarily paused.<br />These tasks are scheduled to resume following the Maintenance Downtime, potentially leading to some delays.<br /><br /><b>Summary:</b><br />Date: February 27, 2024<br />Time: 05:00 UTC to 07:00 UTC<br />During the Planned Maintenance Window, a specific Maintenance Downtime is expected (and unavoidable) from 05:20 UTC to 05:40 UTC. No additional downtimes are anticipated outside of this period.</p>tag:status.ixopay.com,2005:Incident/196700012024-01-11T10:01:09Z2024-01-11T10:01:09ZSandbox Maintenance<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>10:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>18:01</var> UTC</small><br><strong>Scheduled</strong> - In our ongoing commitment to providing you with a secure and high-performance payment platform, we will be conducting a scheduled maintenance. Our team will perform an database upgrade of the IXOPAY Sandbox.<br /><br />Scope: IXOPAY Sandbox Instance Upgrade<br />Time: 2024-01-11 08:00 UTC - 10:00 UTC<br />Affected Services: IXOPAY Sandbox Instances<br />Expected Impact: During the maintenance window, IXOPAY will enable maintenance mode for ~30 minutes. For Sandbox instances the Merchant & Admin web interfaces and APIs will be unavailable during this time.</p>tag:status.ixopay.com,2005:Incident/194524452023-12-15T23:14:35Z2023-12-15T23:14:35ZIncreased rates of HTTP 5xx errors due to Cloudflare issues<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>23:14</var> UTC</small><br><strong>Resolved</strong> - We have not observed any more errors since 22:30 UTC.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>22:48</var> UTC</small><br><strong>Monitoring</strong> - Cloudflare has implemented a solution, resulting in a decrease in the rate of HTTP status errors to normal levels. The issue began at 21:34 and persisted until 22:30, impacting a small percentage of HTTP requests.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>22:27</var> UTC</small><br><strong>Investigating</strong> - Network issues at Cloudflare are affecting a low percentage of http requests. As of now, the problem seems to fade away already. For more first hand information please visit https://www.cloudflarestatus.com/.</p>tag:status.ixopay.com,2005:Incident/192409352023-11-29T10:24:26Z2023-11-29T10:25:09ZService Notice<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>10:24</var> UTC</small><br><strong>Resolved</strong> - An erroneous change lead to an elevated error rate for credit card transactions via Worldpay between 10:03 - 10:17 UTC. This change has been reverted and error rate has recovered.</p>tag:status.ixopay.com,2005:Incident/190718782023-11-09T13:07:16Z2023-11-09T13:09:41ZService Interruption<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>13:07</var> UTC</small><br><strong>Resolved</strong> - Between 11:54 UTC and 11:56 UTC, as well as between 11:58 UTC and 11:59 UTC, we experienced two brief service interruptions due to external network disturbances. These issues resulted in intermittent gateway unavailability during the aforementioned timeframes which could be quickly handled by our team.</p>tag:status.ixopay.com,2005:Incident/187580562023-10-11T21:24:49Z2023-10-11T21:24:49ZElevated Google Pay Error Rate<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>21:24</var> UTC</small><br><strong>Resolved</strong> - Services are stable. We have not observed any more errors since 19:15 UTC.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>19:58</var> UTC</small><br><strong>Monitoring</strong> - The external issue seems to have resolved at the moment.<br />Our teams are continuing to monitor the transaction processing closely at this point.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>Identified</strong> - We have identified external technical issues with Google Pay.<br />We'll post updates, once Google Pay has recovered.</p>tag:status.ixopay.com,2005:Incident/186910402023-10-04T18:18:10Z2023-10-04T18:18:10ZUpstream Connectivity Issues<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>18:18</var> UTC</small><br><strong>Resolved</strong> - As a result of the previous maintenance we experienced a short network interruption. Engineers have resolved this issue.</p>tag:status.ixopay.com,2005:Incident/186234792023-10-04T17:30:05Z2023-10-04T17:30:05ZNetwork Connectivity Upgrade II<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>17:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>16:13</var> UTC</small><br><strong>Scheduled</strong> - Our networking team will perform further maintenance in our primary datacenter. IXOPAY customer traffic will be re-routed to the secondary datacenter during this maintenance to reduce transaction processing impact.<br /><br />Please be aware that during the maintenance period there may be delays of approximately 15 to 30 minutes for tasks such as data processing in Dashboards & BI data source, Post Processing, and Data Fetcher jobs.<br /><br />Additionally, there might be delays for retries of transaction callbacks, but only if the initial callback could not be successfully delivered. Please don't hesitate to contact customer support if you have any questions.<br /><br />Time: 2023-10-04 16:00 - 17:30 UTC<br />Scope: Network Connectivity Upgrade<br />Planned Outage Duration: ~ 15min - 30min</p>tag:status.ixopay.com,2005:Incident/184809802023-09-19T09:00:13Z2023-09-19T09:22:33ZNetwork Connectivity Upgrade<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>15:17</var> UTC</small><br><strong>Scheduled</strong> - Our team is going to perform maintenance on the network connectivity in our primary datacenter. Prior to this, traffic will be rerouted to the secondary datacenter. As a result, we do not anticipate any impact on transaction processing.<br /><br />However, please be aware that during the maintenance period, there may be delays of approximately 15 to 30 minutes for tasks such as data processing in Dashboards & BI data source, Post Processing, and Data Fetcher jobs. Additionally, there might be delays for retries of transaction callbacks, but only if the initial callback could not be successfully delivered.<br /><br />Please don't hesitate to contact customer support if you have any questions.<br /><br />Time: 2023-09-19 08:00 - 09:00 UTC<br />Scope: Network Connectivity Upgrade<br />Planned Outage Duration: ~ 15min - 30min</p>tag:status.ixopay.com,2005:Incident/179118062023-07-27T10:00:07Z2023-07-27T10:00:07ZPlatform Software Upgrade<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>13:14</var> UTC</small><br><strong>Scheduled</strong> - Our team will perform a scheduled software upgrade of the IXOPAY platform, which affects crucial parts of our production environment & the transaction processing pipeline.<br /><br />Scope: IXOPAY Platform Software Upgrade<br />Time: 2023-07-27 08:30 UTC - 10:00 UTC<br />Affected Services: Transaction Processing, Credit card Processing<br />Expected Impact: Transaction processing might be affected for a couple of minutes in case of an error.<br /><br />While our team is diligently working to minimize any disruptions, it's important to note that during the upgrade process, there may be a brief impact on transaction processing. This is a preventive maintenance, and any potential disruptions are expected to last only a couple of minutes in case of an error.<br /><br />Please don't hesitate to contact customer support if you have any questions.</p>tag:status.ixopay.com,2005:Incident/178756042023-07-17T08:15:42Z2023-07-17T08:15:42ZService interruption<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>08:15</var> UTC</small><br><strong>Resolved</strong> - We have identified an issue, which has now been resolved, resulting in intermittent transaction processing issues between 08:01 and 08:06 UTC.</p>tag:status.ixopay.com,2005:Incident/175470382023-06-12T18:28:13Z2023-06-12T18:28:13ZMastercard 3DS partial outage<p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>18:28</var> UTC</small><br><strong>Resolved</strong> - Mastercard 3DS transactions continue to be stable. We consider this third party incident resolved.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>18:01</var> UTC</small><br><strong>Monitoring</strong> - Our team is no longer observing an elevated error rate for Mastercard 3DS transactions. We will continue to monitor transaction health closely.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>12:29</var> UTC</small><br><strong>Identified</strong> - We have identified an issue outside of our platform resulting in an elevated 3DS error rate for transactions processed through Mastercard starting at 11:05 UTC.<br /><br />Our team has determined that this issue is outside of our sphere of influence.</p>tag:status.ixopay.com,2005:Incident/172071102023-05-17T10:00:15Z2023-05-17T10:00:15ZVault Upgrades<p><small>May <var data-var='date'>17</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>08:31</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>13:49</var> UTC</small><br><strong>Scheduled</strong> - To ensure quality and compliance of our services, it is necessary to perform upgrades on our Vault environment. IXOPAY Engineers will perform maintenance of the production environment.<br /><br />Scope: IXOPAY Vault Upgrades<br />Time: 2023-05-17 08:30 UTC - 10:00 UTC<br />Affected Services: Credit Card Processing, 3D-Secure Engine<br />Expected Impact: We may experience short degradation of the IXOPAY Vault environment while the upgrades are being performed. A recovery procedure has been prepared to keep impact to a minimum in case of unforeseen complications during the upgrade process.<br /><br />We are trying to keep service impact as low as possible and apologize for any resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.</p>tag:status.ixopay.com,2005:Incident/172081362023-05-10T15:10:49Z2023-05-10T15:22:49ZInternal network issues<p><small>May <var data-var='date'>10</var>, <var data-var='time'>15:10</var> UTC</small><br><strong>Resolved</strong> - We confirm that we had a networking issue between 14:40:04 UTC and 14:40:19 UTC leading to a failover. The issue affected a subset of tenants, causing a small fraction of transactions to fail.</p>tag:status.ixopay.com,2005:Incident/171808502023-05-08T12:47:51Z2023-05-08T13:42:43ZElevated Error Rate<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>12:47</var> UTC</small><br><strong>Resolved</strong> - We confirm that we had an issue with internal DNS resolution between 11:55 UTC and 12:05 UTC, leading to a small fraction of transactions for a subset of tenants to fail.<br /><br />Our team is currently investigating the full scope of this issue.<br /><br />Transaction processing has returned to normal at this point.</p>tag:status.ixopay.com,2005:Incident/169454132023-04-23T17:13:58Z2023-04-23T17:13:58Z3DS Mastercard Outage<p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>17:13</var> UTC</small><br><strong>Resolved</strong> - Services are stable. We have not observed any issues with Mastercard 3DS transactions since 16:10:21 UTC.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>16:22</var> UTC</small><br><strong>Update</strong> - Mastercard 3DS transactions are being processed again. We will continue to monitor the transaction health closely.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>16:13</var> UTC</small><br><strong>Monitoring</strong> - We have confirmed that Mastercard is currently experiencing an outage of all their services.<br />As such we are unable to process Mastercard 3DS transactions.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>15:52</var> UTC</small><br><strong>Identified</strong> - Mastercard seem to have a major DNS outage. We are unable to process transactions through them because of this.</p>tag:status.ixopay.com,2005:Incident/168915422023-04-18T10:00:19Z2023-04-18T10:00:19ZIXOPAY Website Upgrades<p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>14:47</var> UTC</small><br><strong>Scheduled</strong> - To ensure quality and compliance of our services, the IXOPAY team will be performing updates of the IXOPAY website.<br /><br />Scope: IXOPAY Website Upgrades<br />Time: 2023-04-18 08:30 UTC - 10:00 UTC<br />Affected Services: IXOPAY Website, API Documentation <br />Expected Impact: www.ixopay.com, adapters.ixopay.com, and docs.ixopay.com will be intermittently unavailable while the updates are being performed.<br /><br />This maintenance will not impact the IXOPAY platform or IXOPAY transaction processing. Please do not hesitate to contact customer support if you have any questions.</p>tag:status.ixopay.com,2005:Incident/168996022023-04-18T09:03:09Z2023-04-18T09:05:46ZIXOPAY Vault - Elevated Error Rate<p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>09:03</var> UTC</small><br><strong>Resolved</strong> - We confirm that we had an issue with Credit card processing between 08:23:32 UTC and 08:23:46 UTC, leading to a small fraction of credit card transactions for a subset of tenants to fail.<br />This issue impacted transactions processed in the IXOPAY Vault environment only. Other transaction processing remained fully functional.</p>tag:status.ixopay.com,2005:Incident/165115322023-03-23T10:01:16Z2023-03-23T10:01:16ZIXOPAY Vault & 3DS Upgrades<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>10:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:24</var> UTC</small><br><strong>Scheduled</strong> - To ensure quality and compliance of our services it is necessary to perform upgrades on our Vault & 3D-Secure environment. IXOPAY Engineers will perform maintenance of the production environment.<br /><br />Scope: IXOPAY 3DS and Vault Upgrades<br />Time: 2023-03-23 09:00 UTC - 10:00 UTC<br />Affected Services: Credit Card Processing, 3D-Secure Engine<br />Expected Impact: We may experience short degradation of ISO-8583 and 3D-Secure transactions processed by IXOPAY while the upgrades are being performed. A recovery procedure has been prepared to keep impact to a minimum in case of unforeseen complications during the upgrade process.<br /><br />We are trying to keep service impact as low as possible and apologize for any resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.</p>tag:status.ixopay.com,2005:Incident/162907482023-03-09T11:00:04Z2023-03-09T11:00:05ZIXOPAY Vault Upgrades<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>10:30</var> UTC</small><br><strong>Scheduled</strong> - To ensure quality and compliance of our services, it is necessary to perform upgrades on our Vault environment. IXOPAY Engineers will perform maintenance of the production environment.<br /><br />Scope: IXOPAY Vault Upgrades<br />Time: 2023-03-09 09:00 UTC - 11:00 UTC<br />Affected Services: Credit Card Processing, 3D-Secure Engine<br />Expected Impact: We may experience short degradation of the IXOPAY Vault environment and ISO-8583 transactions processed by IXOPAY while the upgrades are being performed. A recovery procedure has been prepared to keep impact to a minimum in case of unforeseen complications during the upgrade process.<br /><br />We are trying to keep service impact as low as possible and apologize for any resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.</p>tag:status.ixopay.com,2005:Incident/161620752023-02-23T11:00:17Z2023-02-27T10:36:23ZVault Upgrade<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>09:57</var> UTC</small><br><strong>Update</strong> - All changes were rolled out to the production environment successfully without any impact on transaction processing. Our team is still closely monitoring all transactions. Please make sure that the service is fully functional on your side as well. If you experience any irregularities please contact our support team.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>11:23</var> UTC</small><br><strong>Scheduled</strong> - To ensure quality and compliance of our services, it is necessary to perform upgrades on our Vault environment. IXOPAY Engineers will perform maintenance of the production environment.<br /><br />Scope: IXOPAY Vault Upgrade<br />Time: 2023-02-23 09:00 UTC - 11:00 UTC<br />Affected Services: Credit card Processing, 3D-Secure Engine<br />Expected Impact: We may experience minor degradation of our 3DS and Vault environment for a couple of minutes. A recovery process has been prepared to keep impact to a minimum in case of unforeseen complications during the upgrade process.<br /><br />We are trying to keep service impact as low as possible and apologize for any resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.</p>tag:status.ixopay.com,2005:Incident/160739772023-02-09T10:16:48Z2023-02-09T10:16:48ZPSP timeouts<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:16</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:02</var> UTC</small><br><strong>Monitoring</strong> - We are currently observing no more errors. The Issue lasted from 09:16 UTC until 09:40 UTC</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>09:48</var> UTC</small><br><strong>Update</strong> - We are currently observing service recovery with the adapters. As of now we believe the issue resides with an upstream CDN, that is used by a few PSPs/adapters.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>09:35</var> UTC</small><br><strong>Investigating</strong> - We are currently seeing an increased amount of request timeouts to some adapters and are investigating.</p>tag:status.ixopay.com,2005:Incident/160637542023-02-08T13:13:40Z2023-02-08T13:31:29ZDirect API degradation<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>13:13</var> UTC</small><br><strong>Resolved</strong> - IXOPAY experienced an issue with some connectors after a code deployment, leading to an increased rate of request timeouts for a small subset of clients.<br />To resolve this, IXOPAY engineers deployed a hotfix.<br />After the hotfix deployment, we saw degradation of the Direct Transaction API, leading to some transaction failures starting at 12:47 UTC. Engineers were able to restore full functionality of the platform at 12:59 UTC.</p>