IXOPAY Status

IXOPAY

Update - The issue causing elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services has been resolved.
Services are operating normally again, and our team is continuing to monitor the environment closely to ensure ongoing stability.
May 12, 2026 - 03:07 UTC

Update - We are currently investigating elevated errors and intermittent connectivity issues for IXOPAY services.
Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability.
May 12, 2026 - 02:36 UTC

Monitoring - Mitigation measures have been implemented for the elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services.
Transaction processing and service availability have stabilized, and our team is currently monitoring the environment closely to ensure continued normal operations.
May 11, 2026 - 15:07 UTC

Identified - We have identified the underlying cause of the elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services.
Our team is actively working on implementing a fix and restoring full service stability. We continue to monitor the environment closely and will provide further updates as progress is made.
May 11, 2026 - 14:57 UTC

Investigating - We are currently investigating elevated errors and intermittent connectivity issues for IXOPAY services.
Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability.
May 11, 2026 - 14:30 UTC

About This Site

Welcome to the IXOPAY system status page. Here, you will find the real-time status for all of our services, along with incident and maintenance notifications. Be sure to subscribe so that you don't miss any updates.

Payment Orchestration Operational

Transaction Processing API Operational

Tokenization Service Operational

3-D Secure Engine Operational

Hosted Payment Pages Operational

BI Data Source Operational

Admin UI Operational

Dashboards Operational

API Documentation Operational

Test/Sandbox Environment Operational

Universal Tokenization Operational

iFrame Operational

API v1 Operational

API v2 Operational

Transparent Gateway API v1 Operational

Transparent Gateway API v2 Operational

Payment Services v1 (Active Merchant) Operational

Payment Services v2 Operational

Batch/MFT Operational

Test/Sandbox Environment Operational

Fraud Services Operational

IXOPAY Compliance Operational

Merchant Management & Reporting Operational

Self-Assessment Questionnaires Operational

ASV Scanning Operational

Secure Document Upload Operational

Script Monitor Operational

Merchant Protection Operational

AI Payments Intelligence Operational

AI Payments Intelligence Portal Operational

Support Operational

IXOPAY Customer Experience Portal Operational

Support Phone Number Operational

TokenEx Client Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Universal Tokenization Edge Network Updates - api.tokenex.com May `20`, `2026` `10:00`-`11:00` UTC

The production environment endpoint for APIv1, APIv2 and TGAPIv1 (api.tokenex.com) will begin routing through an updated edge network configuration.

This change will not affect endpoint URLs, authentication, or request/response formats. However, if your organization maintains IP-based allowlists, you may need to update your configuration to include the following static IPv4 addresses for production API traffic:

US
162.159.140.74
172.66.0.74
52.143.247.23

If you have any questions or concerns about this scheduled update, please contact our support team.

This scheduled maintenance affects: Universal Tokenization (API v1, API v2, Transparent Gateway API v1 in the US).
Posted on May 06, 2026 - 18:52 UTC

Past Incidents

May 12, 2026

Unresolved incident: Elevated Transaction Processing Errors.

May 11, 2026

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

IXOPAY Payment Orchestration - Upgrade of the PHP application runtime

Completed - The scheduled maintenance has been completed.
Apr 28, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 07:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 21, 16:09 UTC

Scheduled - Callback and Update Processing: temporary slowdown in the processing of callbacks and background data updates. Latency: During the maintenance window, you may experience brief periods of latency in the reporting data shown in your dashboards and data exports. Data may take up to several minutes to appear, but no data will be lost.
Apr 21, 15:42 UTC

About This Site

Scheduled Maintenance

Universal Tokenization Edge Network Updates - api.tokenex.com May 20, 2026 10:00-11:00 UTC

Past Incidents

Universal Tokenization Edge Network Updates - api.tokenex.com May `20`, `2026` `10:00`-`11:00` UTC