Verifying - The scheduled maintenance for the TokenEx Web Application Firewall (WAF), originally set for today, January 15th, has been canceled.
Our top priority is ensuring the highest levels of platform stability and security. We have decided to postpone these changes to allow for further optimization and testing, ensuring a seamless experience for our customers.
We will provide a new status update once the activity has been rescheduled. Thank you for your continued partnership and understanding.
Jan 15, 2026 - 16:56 UTC
Scheduled - On Thursday, January 15th at 7:00 pm UTC, we will be making scheduled changes to our web application firewall associated with api.tokenex.com to ensure that we continue to offer the highest levels of security and stability to our customers. The TokenEx platform will remain available and stable throughout the duration of the maintenance window, and we do not anticipate any interruption in service as a result of this activity.
Jan 15, 2026 19:00-20:30 UTC
Identified - The issue has been identified, and we are currently working on a solution. In the meantime, if you require urgent assistance, please use our preliminary EU support phone line at +43 1 353 05 05-4567.
Jan 09, 2026 - 21:42 UTC
Investigating - We are currently experiencing issues with our EU support phone line (+43 1 353 05 12-247). We have contacted our telephone provider, and they are investigating. In the meantime, please use the support portal to submit tickets.
Jan 09, 2026 - 17:15 UTC