IXOPAY
PCI Portal Services Maintenance
Verifying - Current Status: Monitoring
We are pleased to confirm our portal services are fully restored. Teams are continuing to monitor.
May 25, 2026 - 21:03 UTC
Update - Current Status: Ahead of Schedule
We are scheduled to restore services at 4pm CDT Monday, May 25th.
May 25, 2026 - 18:31 UTC
Update - Current Status: On Track
This maintenance is progressing as expected, and we remain on schedule to bring services back online by Tuesday, May 26, at 6:00 AM CST.
May 24, 2026 - 17:02 UTC
Update - Current Status: On Track
We remain on schedule to bring services back online by Tuesday, May 26, at 6:00 AM CST.
May 23, 2026 - 17:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 2026 - 02:00 UTC
Scheduled - To ensure the continued security and performance of our platforms, we will be performing scheduled maintenance on our PCI Portal Services. Please review the details below to understand how this may affect your operations.

Maintenance Schedule:
Start: Friday, May 22, at 9:00 PM CDT
End: Tuesday, May 26, at 6:00 AM CDT

During this window, the PCI Portal will be offline. The following services will be temporarily unavailable:
- PCI SAQ (Self-Assessment Questionnaires)
- ASV Scanning
- Double Play / Script Monitoring

Note: If you attempt to log in during this time, you will see a standard maintenance screen. No data loss or security risks are associated with this update.

We are committed to keeping you informed throughout the process. We will provide regular updates throughout the duration of the maintenance window. Any changes to the timing or scope of the work will be communicated immediately. All services will be fully validated before the portal is reopened to ensure a seamless return to service.

Thank you for your patience as we work to improve our systems.
May 23, 2026 02:00 - May 26, 2026 11:00 UTC

About This Site

Welcome to the IXOPAY system status page. Here, you will find the real-time status for all of our services, along with incident and maintenance notifications. Be sure to subscribe so that you don't miss any updates.

Payment Orchestration Operational
Transaction Processing API Operational
Tokenization Service Operational
3-D Secure Engine Operational
Hosted Payment Pages Operational
BI Data Source Operational
Admin UI Operational
Dashboards Operational
API Documentation Operational
Test/Sandbox Environment Operational
Universal Tokenization Operational
iFrame Operational
API v1 Operational
API v2 Operational
Transparent Gateway API v1 Operational
Transparent Gateway API v2 Operational
Payment Services v1 (Active Merchant) Operational
Payment Services v2 Operational
Batch/MFT Operational
Test/Sandbox Environment Operational
Fraud Services Operational
IXOPAY Compliance Operational
Merchant Management & Reporting Operational
Self-Assessment Questionnaires Operational
ASV Scanning Operational
Secure Document Upload Operational
Script Monitor Operational
Merchant Protection Operational
AI Payments Intelligence Operational
AI Payments Intelligence Portal Operational
Support Operational
IXOPAY Customer Experience Portal Operational
Support Phone Number Operational
TokenEx Client Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 25, 2026

Unresolved incident: PCI Portal Services Maintenance.

May 24, 2026
May 23, 2026
May 22, 2026

No incidents reported.

May 21, 2026
Brief Service Interruption
Resolved - We identified an issue resulting in a brief service interruption impacting a subset of customers on our platform.

Normal operations have now resumed, and all affected systems have recovered.

Our team remains engaged and is actively investigating the situation to gather pertinent details and determine the underlying root cause. We will continue to monitor system health closely.

We are currently not expecting any further interruption. Please make sure that the service is fully functional on your side as well.

If you experience any ongoing irregularities, please contact our support team.
May 21, 14:00 UTC
May 20, 2026
Universal Tokenization Edge Network Updates - api.tokenex.com
Completed - The scheduled maintenance has been cancelled.
May 20, 07:52 UTC
Scheduled - The production environment endpoint for APIv1, APIv2 and TGAPIv1 (api.tokenex.com) will begin routing through an updated edge network configuration.

This change will not affect endpoint URLs, authentication, or request/response formats. However, if your organization maintains IP-based allowlists, you may need to update your configuration to include the following static IPv4 addresses for production API traffic:

US
162.159.140.74
172.66.0.74
52.143.247.23

If you have any questions or concerns about this scheduled update, please contact our support team.


This scheduled maintenance affects: Universal Tokenization (API v1, API v2, Transparent Gateway API v1 in the US).
May 6, 18:52 UTC
May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed successfully.
May 17, 20:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 20:00 UTC
Scheduled - During the period between 2026-05-16 20:00 UTC and approximately 2026-05-18 00:00 UTC, we will be performing emergency database maintenance on our primary cluster infrastructure.

At this time, we do not expect any customer impact or service interruption.

However, our engineering and infrastructure teams will be actively monitoring the environment throughout the maintenance window to ensure platform stability and respond quickly should any issues arise.
May 15, 17:50 UTC
May 16, 2026
May 15, 2026

No incidents reported.

May 14, 2026
TokenEx APIv2 Service Interruption
Resolved - This incident is resolved. Teams have confirmed system stability, and no further impacts are expected.
May 14, 23:20 UTC
Investigating - We are investigating a service interruption that impacted the TokenEx APIv2 endpoints in our US region. Impact was observed from 4:40 pm to 4:54 pm US Central Time. Services are currently stable, and technical teams are engaged.
May 14, 22:26 UTC
May 13, 2026

No incidents reported.

May 12, 2026
Elevated Transaction Processing Errors
Resolved - The incident affecting IXOPAY services has been fully resolved.
Our monitoring has confirmed stable operations, and all services are functioning normally at this time.
We apologize for the inconvenience and appreciate your patience during this time.
May 12, 16:14 UTC
Update - The issue causing elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services has been resolved.
Services are operating normally again, and our team is continuing to monitor the environment closely to ensure ongoing stability.
May 12, 03:07 UTC
Update - We are currently investigating elevated errors and intermittent connectivity issues for IXOPAY services.
Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability.
May 12, 02:36 UTC
Update - The issue causing elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services has been resolved.
Services are operating normally again, and our team is continuing to monitor the environment closely to ensure ongoing stability.
May 11, 15:32 UTC
Monitoring - Mitigation measures have been implemented for the elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services.
Transaction processing and service availability have stabilized, and our team is currently monitoring the environment closely to ensure continued normal operations.
May 11, 15:07 UTC
Identified - We have identified the underlying cause of the elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services.
Our team is actively working on implementing a fix and restoring full service stability. We continue to monitor the environment closely and will provide further updates as progress is made.
May 11, 14:57 UTC
Investigating - We are currently investigating elevated errors and intermittent connectivity issues for IXOPAY services.
Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability.
May 11, 14:30 UTC
May 11, 2026
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This page is for notification purposes only and does not relate to Service Level Agreements (SLA).