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About This Site

We continuously monitor the status of ixopay.com and all its related services. If there are any interruptions in service, a note will be posted here.

Maintenance
Sandbox Database Maintenance

In order to maintain service quality and availability of our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

  • Time Start: 21 Jan 2021 09:00 (UTC)
  • Time End: 21 Jan 2021 10:00 (UTC)
  • Planned Outage Duration: approx. 10 Minutes

Affected Services:

  • IXOPAY Sandbox

Past Incidents

29th October 2020

No incidents reported

28th October 2020

No incidents reported

27th October 2020

No incidents reported

26th October 2020

IXOPAY Vault Outage Notification

We have identified an External 3DS ACS Service Provider, which is used by many issuers, appears to be confronted with severe technical problems resulting in slightly lower successful 3D Secure verifications. Merchants requiring 3D secure authentication may also observe increased auth cancellation rates.

25th October 2020

No incidents reported

24th October 2020

No incidents reported

23rd October 2020

No incidents reported

22nd October 2020

No incidents reported

21st October 2020

No incidents reported

20th October 2020

IXOPAY Vault Increased 3DS errors

We have identified an External 3DS ACS Service Provider, which is used by many issuers, appears to be confronted with severe technical problems resulting in slightly lower successful 3D Secure verifications. Merchants requiring 3D secure authentication may also observe increased auth cancellation rates. The transaction logs will show up with: 98 - Transient System Error - 1058, Status: U, for 3D Secure transactions.

Please note this is not an issue happening at IXOPAY or our 3DS server infrastructure.

Issue started: 2020-10-20 13:10 UTC and is still ongoing.

  • The ACS provider has communicated the incident to be resolved as of 2020-10-20 18:17 UTC.

    • 19th October 2020

    No incidents reported

    18th October 2020

    No incidents reported