All systems are operational

About This Site

We continuously monitor the status of ixopay.com and all its related services. If there are any interruptions in service, a note will be posted here.

Past Incidents

12th September 2020

No incidents reported

11th September 2020

No incidents reported

10th September 2020

No incidents reported

9th September 2020

SLA Hotline unavailability

Dear client, unfortunately our SLA hotline is currently unavailable due to an outage of our telephony provider.

The IXOPAY support team is currently reachable via +43 6811 0872173, please use this backup number to report any SLA impacting issues until the outage is resolved with our provider.


Update: telephony provider issues are resolved.

8th September 2020

No incidents reported

7th September 2020

System Maintenance - Update

The maintenance has been finished. We were successfully able to finish testing for a new HSM failover procedure, which will allow us to implement a failover process without any impact on currently active transactions.

6th September 2020

No incidents reported

5th September 2020

No incidents reported

4th September 2020

No incidents reported

3rd September 2020

Dashboard statistic delays - update

The issue has been identified and fixed, delayed statistics will update within the next 30 minutes.

Dashboard statistic delays

We are investigating delays when indexing transactions to our dashboard index; Some tenants might experience delayed statistics to their dashboards.

2nd September 2020

No incidents reported

1st September 2020

No incidents reported