Update - We are continuing to monitor for any further issues.
Nov 12, 2026 - 20:57 UTC
Nov 12, 2026 - 20:57 UTC
Monitoring - Delayed or Missing Password Reset Emails
Status: Identified and Monitoring
Update: Since approximately 20:15 UTC, some merchants have not been receiving password reset and other emails. The cause is an issue with a third-party email delivery provider we use for transactional notifications. We are working with the provider to restore normal delivery.
If a reset email has not arrived, please don’t submit more requests yet. Once delivery recovers, it may cause several emails to arrive at once, and only the most recent link will work. We will continue monitoring and update as more information is available.
Nov 12, 2026 - 20:50 UTC
Status: Identified and Monitoring
Update: Since approximately 20:15 UTC, some merchants have not been receiving password reset and other emails. The cause is an issue with a third-party email delivery provider we use for transactional notifications. We are working with the provider to restore normal delivery.
If a reset email has not arrived, please don’t submit more requests yet. Once delivery recovers, it may cause several emails to arrive at once, and only the most recent link will work. We will continue monitoring and update as more information is available.
Nov 12, 2026 - 20:50 UTC
Update - We are continuing to investigate this issue.
Nov 12, 2026 - 20:40 UTC
Nov 12, 2026 - 20:40 UTC
Investigating - Teams are currently investigating service issues affecting the Aperia Compliance platform. Updates will be posted here as they become available.
Nov 12, 2026 - 20:25 UTC
Nov 12, 2026 - 20:25 UTC
About This Site
Welcome to the IXOPAY system status page. Here, you will find the real-time status for all of our services, along with incident and maintenance notifications. Be sure to subscribe so that you don't miss any updates.
Payment Orchestration
Operational
Transaction Processing API
Operational
Tokenization Service
Operational
3-D Secure Engine
Operational
Hosted Payment Pages
Operational
BI Data Source
Operational
Admin UI
Operational
Dashboards
Operational
API Documentation
Operational
Test/Sandbox Environment
Operational
Universal Tokenization
Operational
iFrame
Operational
API v1
Operational
API v2
Operational
Transparent Gateway API v1
Operational
Transparent Gateway API v2
Operational
Payment Services v1 (Active Merchant)
Operational
Payment Services v2
Operational
Batch/MFT
Operational
Test/Sandbox Environment
Operational
Fraud Services
Operational
Aperia Compliance
Degraded Performance
Merchant Management & Reporting
Degraded Performance
Self-Assessment Questionnaires
Operational
ASV Scanning
Degraded Performance
Secure Document Upload
Degraded Performance
Script Monitor
Operational
Merchant Protection
Operational
AI Payments Intelligence
Operational
AI Payments Intelligence Portal
Operational
Support
Operational
IXOPAY Customer Experience Portal
Operational
Support Phone Number
Operational
TokenEx Client Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Universal Tokenization Maintenance: US Region November 2026 Nov 19, 2026 11:00-13:00 UTC
The Universal Tokenization Production Environment (US) will undergo scheduled Production Patching on Tuesday November 19th, from 5am CDT (11am UTC) to 7am CDT (13pm UTC).
Impact: During this time we will monitor all applications and expect limited interruptions.
If you have any questions or concerns about this scheduled maintenance, please contact our support team.
Posted on Nov 10, 2026 - 20:55 UTC
Impact: During this time we will monitor all applications and expect limited interruptions.
If you have any questions or concerns about this scheduled maintenance, please contact our support team.
Posted on Nov 10, 2026 - 20:55 UTC