All systems are operational

About This Site

We continuously monitor the status of and all its related services. If there are any interruptions in service, a note will be posted here.

Scheduled Maintenance
System Maintenance

In order to maintain service quality and availability for our services, it is necessary to perform required maintenances within our network. We try to keep service impact as low as possible and apologise for the resulting inconvenience. Please don't hesitate to contact customer support if you have any questions.

  • Time Start: 13 Aug 2020 09:00 (UTC)
  • Time End: 13 Aug 2020 09:30 (UTC)
  • Planned Outage Duration: no outage planned
  • Scope: Scheduled software upgrade (HSM)

Affected Services:

  • IXOPAY Card Vault & Creditcard Transactions

Past Incidents

13th July 2020

Network Maintenance, scheduled 3 weeks ago

We would like to inform you of a maintenance event that will take place with our upstream provider Cloudflare.

  • Time Start: 13 July 2020 07:00 (UTC)
  • Time End: 13 July 2020 07:20 (UTC)
  • Planned Outage Duration: None

During the maintenance the ip addresses of our Gateway and Vault API (, endpoints, as well as any equivalent white-label endpoints, are going to update. Please make sure that any outbound firewall rules include the following ip ranges:


We would like to note, that any client side outbound ACLs, which limit ip ranges for our endpoints, have not been supported yet.

Once the migration has been completed the ip addresses used for the endpoints will be dedicated to IXOPAY and statically assigned, we will then be able to provide you with a more narrow outbound IP ACL.

10th July 2020

No incidents reported

9th July 2020

No incidents reported

8th July 2020

No incidents reported

7th July 2020

No incidents reported

6th July 2020

No incidents reported

5th July 2020

No incidents reported

4th July 2020

No incidents reported

3rd July 2020

No incidents reported

2nd July 2020

No incidents reported

1st July 2020

No incidents reported

30th June 2020

No incidents reported

29th June 2020

IXOPAY Gateway IXOPAY Dashboard slow - update

Dashboards are showing up-to-date data again.

IXOPAY Dashboard slow - update

The cause was identified, dashboards are already progressing towards an up-to-date state.

IXOPAY Dashboard slow

IXOPAY Dashboard is currently updating slowly and may not reflect actual situation. Transaction processing is not affected.