Monitoring - We are no longer observing Mastercard authentication errors and can confirm that normal operations have resumed.
Mastercard has not yet officially confirmed the incident as resolved.
We will continue to monitor the situation closely and provide further updates as they become available.
Jul 15, 2026 - 08:34 UTC
Identified - Our investigation indicates that the issue originates on the Mastercard side and is causing Mastercard 3D Secure authentications to fail.
We have contacted Mastercard and are actively monitoring the situation with them. Only Mastercard 3D Secure authentications are affected.
We will provide further updates as more information becomes available. For the latest information, please refer to the related status page: status.3dsecure.io.
Jul 15, 2026 - 07:58 UTC
Investigating - We are investigating a potential issue affecting the 3D Secure Engine that appears to originate outside of our platform and is primarily impacting Mastercard transactions. Our team is actively investigating the situation and will provide updates as more information becomes available.
Jul 15, 2026 - 07:36 UTC
Welcome to the IXOPAY system status page. Here, you will find the real-time status for all of our services, along with incident and maintenance notifications. Be sure to subscribe so that you don't miss any updates.
Completed -
The scheduled maintenance has been completed.
Jul 14, 09:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 08:30 UTC
Scheduled -
Our team will perform a scheduled software upgrade of the 3-D Secure Engine of the Payment Orchestration platform. This update affects 3-D Secure authentication processes.
Scope: IXOPAY 3D-Secure Engine Update Time: 2026-07-14 08:30 UTC - 09:30 UTC Affected Services: 3D-Secure Engine Expected Impact: No service downtime is expected.
While our team will make every effort to minimize disruption, please note that this upgrade may briefly affect credit card authentication processes, as it involves components related to 3-D Secure authentication across all supported card schemes.
Jul 7, 06:48 UTC