Update - The issue causing elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services has been resolved. Services are operating normally again, and our team is continuing to monitor the environment closely to ensure ongoing stability.
May 11, 2026 - 15:32 UTC
Monitoring - Mitigation measures have been implemented for the elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services. Transaction processing and service availability have stabilized, and our team is currently monitoring the environment closely to ensure continued normal operations.
May 11, 2026 - 15:07 UTC
Identified - We have identified the underlying cause of the elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services. Our team is actively working on implementing a fix and restoring full service stability. We continue to monitor the environment closely and will provide further updates as progress is made.
May 11, 2026 - 14:57 UTC
Investigating - We are currently investigating elevated errors and intermittent connectivity issues for IXOPAY services. Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability.
May 11, 2026 - 14:30 UTC
Welcome to the IXOPAY system status page. Here, you will find the real-time status for all of our services, along with incident and maintenance notifications. Be sure to subscribe so that you don't miss any updates.
The production environment endpoint for APIv1, APIv2 and TGAPIv1 (api.tokenex.com) will begin routing through an updated edge network configuration.
This change will not affect endpoint URLs, authentication, or request/response formats. However, if your organization maintains IP-based allowlists, you may need to update your configuration to include the following static IPv4 addresses for production API traffic:
US 162.159.140.74 172.66.0.74 52.143.247.23
If you have any questions or concerns about this scheduled update, please contact our support team.
This scheduled maintenance affects: Universal Tokenization (API v1, API v2, Transparent Gateway API v1 in the US). Posted on
May 06, 2026 - 18:52 UTC
Completed -
The scheduled maintenance has been completed.
Apr 28, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 07:30 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Apr 21, 16:09 UTC
Scheduled -
Callback and Update Processing: temporary slowdown in the processing of callbacks and background data updates. Latency: During the maintenance window, you may experience brief periods of latency in the reporting data shown in your dashboards and data exports. Data may take up to several minutes to appear, but no data will be lost.
Apr 21, 15:42 UTC