Welcome to the IXOPAY system status page. Here, you will find the real-time status for all of our services, along with incident and maintenance notifications. Be sure to subscribe so that you don't miss any updates.
Resolved -
Between 10:59 PM and 11:09 PM UTC, the APIv2 service experienced a brief issue impacting a small percentage of production traffic. Service availability was fully restored at 11:09 PM UTC.
The system's automatic recovery process for this specific node failed to initiate as expected, resulting in a temporary loss of availability for customers routed to that node. The cause of the failure has been identified and corrected.
We are implementing additional monitoring checks and proactive remediation steps to specifically detect and instantly isolate similar scenarios in the future.
Dec 11, 23:59 UTC
Completed -
The scheduled maintenance has been completed.
Dec 11, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 02:15 UTC
Scheduled -
We are performing a scheduled, mandatory test of our disaster recovery and failover process for the TEST/Sandbox Environment. This exercise is essential for ensuring the resilience and continuity of our services.
Key Details: Environment Affected: TEST/Sandbox Environment (Only) Affected Component: Universal Tokenization Start Time: Thursday, December 11th, 2:15 am UTC End Time: Thursday, December 11th, 3:00 am UTC
Customer Impact: Service: Universal Tokenization in the TEST/Sandbox Environment. Anticipated Outage: We anticipate an outage of less than 30 seconds during the failover process. Impact: During this brief window, some transactions may experience timeouts. Worst-Case Outage: 15 minutes.
We appreciate your patience as we conduct this vital test to maintain our high standards of service reliability.
Dec 11, 02:15 UTC