Monitoring - Payment processing is not affected. Transactions, API endpoints, and settlement are operating normally.
A service disruption at a third-party provider is intermittently affecting our support portal and ticketing system. Since 09:50 CEST, access has been inconsistent: logins may succeed occasionally and then fail again moments later, and pages may load slowly or error out. During these periods, tickets submitted by customers may not reach our support team, and we may be unable to view or respond to tickets already in the queue.
Because the disruption is intermittent, some tickets may come through but will not be immediately visible to the support team. A successful login does not mean the issue is resolved due to the intermittent issues. We will confirm here when service is stable.
The provider has traced the disruption to an issue with an internal login service. This is not a security incident, and no customer data is affected. No estimated resolution time has been provided. We are receiving updates from the provider and will post our own update as we get them from the third-party.
Sep 16, 2026 - 09:50 UTC
A service disruption at a third-party provider is intermittently affecting our support portal and ticketing system. Since 09:50 CEST, access has been inconsistent: logins may succeed occasionally and then fail again moments later, and pages may load slowly or error out. During these periods, tickets submitted by customers may not reach our support team, and we may be unable to view or respond to tickets already in the queue.
Because the disruption is intermittent, some tickets may come through but will not be immediately visible to the support team. A successful login does not mean the issue is resolved due to the intermittent issues. We will confirm here when service is stable.
The provider has traced the disruption to an issue with an internal login service. This is not a security incident, and no customer data is affected. No estimated resolution time has been provided. We are receiving updates from the provider and will post our own update as we get them from the third-party.
Sep 16, 2026 - 09:50 UTC
About This Site
Welcome to the IXOPAY system status page. Here, you will find the real-time status for all of our services, along with incident and maintenance notifications. Be sure to subscribe so that you don't miss any updates.
Payment Orchestration
Operational
Transaction Processing API
Operational
Tokenization Service
Operational
3-D Secure Engine
Operational
Hosted Payment Pages
Operational
BI Data Source
Operational
Admin UI
Operational
Dashboards
Operational
API Documentation
Operational
Test/Sandbox Environment
Operational
Universal Tokenization
Operational
iFrame
Operational
API v1
Operational
API v2
Operational
Transparent Gateway API v1
Operational
Transparent Gateway API v2
Operational
Payment Services v1 (Active Merchant)
Operational
Payment Services v2
Operational
Batch/MFT
Operational
Test/Sandbox Environment
Operational
Fraud Services
Operational
IXOPAY Compliance
Operational
Merchant Management & Reporting
Operational
Self-Assessment Questionnaires
Operational
ASV Scanning
Operational
Secure Document Upload
Operational
Script Monitor
Operational
Merchant Protection
Operational
AI Payments Intelligence
Operational
AI Payments Intelligence Portal
Operational
Support
Partial Outage
IXOPAY Customer Experience Portal
Partial Outage
Support Phone Number
Operational
TokenEx Client Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance