Welcome to the IXOPAY system status page. Here, you will find the real-time status for all of our services, along with incident and maintenance notifications. Be sure to subscribe so that you don't miss any updates.
Our team will perform a scheduled software upgrade of the IXOPAY platform, which affects crucial parts of our production environment & the transaction processing pipeline.
While our team is diligently working to minimize any disruptions, it's important to note that during the upgrade process, there may be a brief impact on transaction processing. This is a preventive maintenance and any potential disruptions are expected to be swiftly resolved in case of an error.
Please don't hesitate to contact customer support if you have any questions. Posted on
Jan 29, 2026 - 09:23 UTC
The Universal Tokenization Production Environment (US) will undergo scheduled Production Patching on Thursday, February 19, 2026 from 5am - 7am CST (11:00 UTC - 13:00 UTC).
Impact: All production services are expected to remain fully operational throughout this maintenance window.
If you have any questions or concerns about this scheduled maintenance, please contact our support team. Posted on
Jan 23, 2026 - 16:41 UTC
Resolved -
The issue has been resolved and the TokenEx APIv1 endpoints are operating normally. The cause was identified to be a planned configuration change, which was reverted. Monitoring since the fix was applied has not shown any additional failures. A post-mortem review will be conducted internally to avoid reoccurrence in the future.
Jan 28, 16:12 UTC
Monitoring -
A fix has been implemented and the team is monitoring the results. We believe the issue to be resolved as of 9:28 am CT.
Jan 28, 15:31 UTC
Identified -
Teams have identified the potential cause of the issue and are actively remediating.
Jan 28, 15:25 UTC
Investigating -
We are investigating intermittent response failures on the TokenEx APIv1 endpoints in the US region, initially observed at 8:38 am Central Time. We will provide updates here as investigation continues.
Jan 28, 14:55 UTC
Completed -
The scheduled maintenance has been completed.
Jan 22, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 11:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jan 21, 19:50 UTC
Scheduled -
The Universal Tokenization Production Environment (US) will undergo scheduled patching on Thursday, January 22nd, from 5am - 7am CST (11:00 UTC - 13:00 UTC).
Impact: All production services are expected to remain fully operational throughout this maintenance window.
If you have any questions or concerns about this scheduled maintenance, please contact our support team.
Jan 21, 19:49 UTC
Resolved -
We are pleased to confirm that the functionality of the EU Support Line has been restored. Our team has verified the fix, and the incident is resolved.
Jan 16, 11:32 UTC
Identified -
The issue has been identified, and we are currently working on a solution. In the meantime, if you require urgent assistance, please use our preliminary EU support phone line at +43 1 353 05 05-4567.
Jan 9, 21:42 UTC
Investigating -
We are currently experiencing issues with our EU support phone line (+43 1 353 05 12-247). We have contacted our telephone provider, and they are investigating. In the meantime, please use the support portal to submit tickets.
Jan 9, 17:15 UTC