Welcome to the IXOPAY system status page. Here, you will find the real-time status for all of our services, along with incident and maintenance notifications. Be sure to subscribe so that you don't miss any updates.
Resolved -
We are pleased to confirm that the functionality of the EU Support Line has been restored. Our team has verified the fix, and the incident is resolved.
Jan 16, 11:32 UTC
Identified -
The issue has been identified, and we are currently working on a solution. In the meantime, if you require urgent assistance, please use our preliminary EU support phone line at +43 1 353 05 05-4567.
Jan 9, 21:42 UTC
Investigating -
We are currently experiencing issues with our EU support phone line (+43 1 353 05 12-247). We have contacted our telephone provider, and they are investigating. In the meantime, please use the support portal to submit tickets.
Jan 9, 17:15 UTC
Completed -
The scheduled maintenance has been completed.
Jan 15, 16:55 UTC
Scheduled -
On January 14 3:00AM UTC, we will be updating our Web Application Firewall settings to disable IPv6 support. This change is being made to align our edge network with our internal infrastructure and will ensure more accurate session reporting.
We do not anticipate any service disruption or impact on performance during this transition.
Jan 12, 20:49 UTC
Resolved -
Our US support phone line (1-877-217-5718) is now fully operational. Thank you for your patience while we worked with our provider to restore service. We’re sorry for any inconvenience this may have caused and appreciate your understanding
Jan 7, 02:09 UTC
Investigating -
We are currently experiencing issues with our US support phone line (1-877-217-5718). We have contacted our telephony provider, and they are investigating. In the meantime, please use the support portal to submit tickets.
Jan 6, 18:49 UTC