IXOPAY

All Systems Operational

About This Site

Welcome to the IXOPAY system status page. Here, you will find the real-time status for all of our services, along with incident and maintenance notifications. Be sure to subscribe so that you don't miss any updates.

Payment Orchestration Operational
Transaction Processing API Operational
Tokenization Service Operational
3-D Secure Engine Operational
Hosted Payment Pages Operational
BI Data Source Operational
Admin UI Operational
Dashboards Operational
API Documentation Operational
Test/Sandbox Environment Operational
Universal Tokenization Operational
iFrame Operational
API v1 Operational
API v2 Operational
Transparent Gateway API v1 Operational
Transparent Gateway API v2 Operational
Payment Services v1 (Active Merchant) Operational
Payment Services v2 Operational
Batch/MFT Operational
Test/Sandbox Environment Operational
Fraud Services Operational
IXOPAY Compliance Operational
Merchant Management & Reporting Operational
Self-Assessment Questionnaires Operational
ASV Scanning Operational
Secure Document Upload Operational
Script Monitor Operational
Merchant Protection Operational
AI Payments Intelligence Operational
AI Payments Intelligence Portal Operational
Support Operational
IXOPAY Customer Experience Portal Operational
Support Phone Number Operational
TokenEx Client Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Universal Tokenization Edge Network Updates - api.tokenex.com May 20, 2026 10:00-11:00 UTC

The production environment endpoint for APIv1, APIv2 and TGAPIv1 (api.tokenex.com) will begin routing through an updated edge network configuration.

This change will not affect endpoint URLs, authentication, or request/response formats. However, if your organization maintains IP-based allowlists, you may need to update your configuration to include the following static IPv4 addresses for production API traffic:

US
162.159.140.74
172.66.0.74
52.143.247.23

If you have any questions or concerns about this scheduled update, please contact our support team.


This scheduled maintenance affects: Universal Tokenization (API v1, API v2, Transparent Gateway API v1 in the US).
Posted on May 06, 2026 - 18:52 UTC
May 7, 2026

No incidents reported today.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026
IXOPAY Payment Orchestration - Upgrade of the PHP application runtime
Completed - The scheduled maintenance has been completed.
Apr 28, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 07:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 21, 16:09 UTC
Scheduled - Callback and Update Processing: temporary slowdown in the processing of callbacks and background data updates. Latency:  During the maintenance window, you may experience brief periods of latency in the reporting data shown in your dashboards and data exports. Data may take up to several minutes to appear, but no data will be lost.
Apr 21, 15:42 UTC
Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026
Universal Tokenization Maintenance: US Region - April 2026
Completed - The scheduled maintenance has been completed.
Apr 23, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 10:00 UTC
Scheduled - The Universal Tokenization Production Environment (US) will undergo scheduled Production Patching on Thursday, April 23rd, from 5am - 7am CDT (10:00 UTC - 12:00 UTC).

Impact: All production services are expected to remain fully operational throughout this maintenance window.

If you have any questions or concerns about this scheduled maintenance, please contact our support team.
Apr 16, 17:21 UTC
IXOPAY Vault Platform Software Upgrade
Completed - The scheduled maintenance has been completed.
Apr 23, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 16, 10:34 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 16, 10:29 UTC
Scheduled - Our team will perform a scheduled software upgrade of the IXOPAY platform, which affects crucial parts of our production environment and the transaction processing pipeline.

Scope: IXOPAY Vault Platform Software Upgrade
Time: 2026-04-23 08:00 UTC - 09:00 UTC
Affected Services: Credit Card Processing
Expected Impact: None

While our team is diligently working to minimize any disruptions, it's important to note that during the upgrade process, there may be a brief impact on transaction processing. This is a preventive maintenance and any potential disruptions are expected to be swiftly resolved in case of an error.

Please don't hesitate to contact customer support if you have any questions.
Apr 16, 10:17 UTC
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This page is for notification purposes only and does not relate to Service Level Agreements (SLA).