Identified - The issue has been identified, and we are currently working on a solution. In the meantime, if you require urgent assistance, please use our preliminary EU support phone line at +43 1 353 05 05-4567.
Jan 09, 2026 - 21:42 UTC
Investigating - We are currently experiencing issues with our EU support phone line (+43 1 353 05 12-247). We have contacted our telephone provider, and they are investigating. In the meantime, please use the support portal to submit tickets.
Jan 09, 2026 - 17:15 UTC
Welcome to the IXOPAY system status page. Here, you will find the real-time status for all of our services, along with incident and maintenance notifications. Be sure to subscribe so that you don't miss any updates.
Payment Orchestration
Operational
Transaction Processing API
Operational
Tokenization Service
Operational
3-D Secure Engine
Operational
Hosted Payment Pages
Operational
BI Data Source
Operational
Admin UI
Operational
Dashboards
Operational
API Documentation
Operational
Test/Sandbox Environment
Operational
Universal Tokenization
Operational
iFrame
Operational
API v1
Operational
API v2
Operational
Transparent Gateway API v1
Operational
Transparent Gateway API v2
Operational
Payment Services v1 (Active Merchant)
Operational
Payment Services v2
Operational
Batch/MFT
Operational
Test/Sandbox Environment
Operational
IXOPAY Compliance
Operational
Merchant Management & Reporting
Operational
Self-Assessment Questionnaires
Operational
ASV Scanning
Operational
Secure Document Upload
Operational
Script Monitor
Operational
Merchant Protection
Operational
AI Payments Intelligence
Operational
AI Payments Intelligence Portal
Operational
Support
Operational
IXOPAY Customer Experience Portal
Operational
Support Phone Number
Operational
TokenEx Client Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 10, 2026
No incidents reported today.
Jan 9, 2026
Unresolved incident: Issues with EU customer support phone line.
Resolved -
Our US support phone line (1-877-217-5718) is now fully operational. Thank you for your patience while we worked with our provider to restore service. We’re sorry for any inconvenience this may have caused and appreciate your understanding
Jan 7, 02:09 UTC
Investigating -
We are currently experiencing issues with our US support phone line (1-877-217-5718). We have contacted our telephony provider, and they are investigating. In the meantime, please use the support portal to submit tickets.
Jan 6, 18:49 UTC
Resolved -
We observed degraded performance on APIv1 starting at approximately 11:21 UTC. After investigation, we identified the issue as being related to a single node. APIv1 performance has returned to normal at 12:33 UTC.
Dec 29, 11:21 UTC