All Systems Operational

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IXOPAY and all its related services are constantly monitored. In case of service interruptions status updates will be published here.

Transaction Processing ? Operational
Credit card Processing ? Operational
3D-Secure Engine ? Operational
Hosted Payment Pages ? Operational
BI Data Source ? Operational
Web Interfaces Operational
Admin UI ? Operational
Dashboards Operational
API Documentation Operational
Sandbox Environment ? Operational
Support Phone Number & Email ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

IXOPAY Vault Platform Software Upgrades Apr 1, 2025 07:00-08:00 UTC

Our team will perform a scheduled software upgrade of the IXOPAY platform, which affects crucial parts of our production environment & the transaction processing pipeline.

Scope: IXOPAY Vault Platform Software Upgrade
Time: 2025-04-01 07:00 UTC - 08:00 UTC
Affected Services: Credit Card Processing
Expected Impact: None

Note: Daylight savings time will begin across Europe on March 30th 2025.

While our team is diligently working to minimize any disruptions, it's important to note that during the upgrade process, there may be a brief impact on transaction processing. This is a preventive maintenance and any potential disruptions are expected to be swiftly resolved in case of an error.

Please don't hesitate to contact customer support if you have any questions.
Posted on Mar 24, 2025 - 11:38 UTC
Mar 28, 2025

No incidents reported today.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
IXOPAY Maintenance: Network Upgrades
Completed - The scheduled maintenance has been completed.
Mar 25, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 08:00 UTC
Scheduled - Our team will perform a scheduled software upgrade of the IXOPAY platform, which affects crucial parts of our production environment & the transaction processing pipeline.

Scope: IXOPAY Network Upgrades
Time: 2025-03-25 08:00 UTC - 09:30 UTC
Affected Services: Transaction Processing
Expected Impact: None

While our team is diligently working to minimize any disruptions, it's important to note that during the upgrade process, there may be a brief impact on transaction processing. This is a preventive maintenance and any potential disruptions are expected to be swiftly resolved in case of an error.

Please don't hesitate to contact customer support if you have any questions.
Mar 17, 10:56 UTC
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025
Payment Service Provider Timeout
Resolved - We have identified the issue to be related to PSPs running under AWS. As the error rate has remained at healthy levels for the last 30 minutes we consider this incident resolved.
Mar 18, 21:00 UTC
Monitoring - The error rate has returned to regular levels. We are no longer observing timeouts.
We will continue to monitor the health of transactions and stay in contact with our upstream provider.
Mar 18, 20:42 UTC
Update - Our ISP has further escalated the issue to isolated the bad network hop. The error rate remains stable but impact remains low.
Mar 18, 20:37 UTC
Identified - We have identified the issue to be a routing issue. We are in contact with our upstream network provider to reroute the affected traffic.
Mar 18, 20:04 UTC
Investigating - We have noticed intermittent timeouts in incoming traffic impacting a small subset of transactions. We are investigating the issue.
Mar 18, 19:50 UTC
Mar 17, 2025
3DS Visa timeouts
Resolved - This incident has been resolved.
Mar 17, 23:40 UTC
Monitoring - Between 23:01 and 23:14 UTC, we've observed intermittent timeouts when connecting to Visa Directory Server. The timeout rate has subsided without IXOPAY's intervention.
The issue was caused by a network routing problem outside our sphere. We are in contact with our data center provider for further investigation.
Mar 17, 23:39 UTC
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

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This page is for notification purposes only and does not relate to Service Level Agreements (SLA).