Resolved -
The issue is resolved and our support number is reachable again. Please escalate urgent matters via phone again.
Apr 10, 04:21 UTC
Identified -
We are currently experiencing technical difficulties with our support telephone number. Our provider is working on a resolution. Meanwhile, please send urgent matters via a ticket to support@ixopay.com, which is monitored 24/7 by our team. Thank you for your understanding and cooperation.
Apr 10, 03:31 UTC
Resolved -
Between 09:45 UTC and 11:54 UTC, we encountered a service degradation potentially affecting risk checks and transaction routing capabilities. Our investigation into the issue has concluded that there was no tangible impact on customers. However, it remains remotely possible that individual transactions may have been affected. If you notice any discrepancies in that regard, please reach out to support@ixopay.com
Apr 3, 14:06 UTC