{
  "page": {
    "id": "jg1fwgz9z87q",
    "name": "IXOPAY",
    "url": "https://status.ixopay.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Payment Orchestration","created_at":"2025-12-05T16:28:47.826Z","updated_at":"2025-12-05T16:38:32.348Z","position":1,"description":null,"showcase":false,"start_date":null,"id":"mjp7w4dt4gsd","group_id":null,"page_id":"jg1fwgz9z87q","components":["p9rmh554zth4","c0ktch7353ll","btw4qhdb9t0g","m94xltxvql4d","81k098scvqdf","k9cmx3yrq1vv","3l6wcjkd4pzx","8p9bdf2mw38x","k023999gkw1g"]},{"status":"operational","name":"Universal Tokenization","created_at":"2025-12-05T16:38:24.961Z","updated_at":"2025-12-05T16:38:32.359Z","position":2,"description":null,"showcase":false,"start_date":null,"id":"p383zzhm3ds5","group_id":null,"page_id":"jg1fwgz9z87q","components":["pqqvnmncw8fk","lyhz6jny2qtw","yyqbbzptq3m3","6d15dxgyqfh1","4zrlfcz51fff","nrzg2465nvk2","prbv413r0sr5","vpk8hfplm426","r1wdnbzmkxny","tgjf9qmktxsr"]},{"status":"operational","name":"IXOPAY Compliance","created_at":"2025-12-05T16:45:16.064Z","updated_at":"2025-12-05T16:46:46.925Z","position":3,"description":null,"showcase":false,"start_date":null,"id":"9fhx2pgs1pxt","group_id":null,"page_id":"jg1fwgz9z87q","components":["zfxm4rtvdncy","80j6q25lqshs","34h730w17zp5","rddd669qj40c","1spp1p8l7wdd","dbztsk4ckxcg"]},{"status":"operational","name":"AI Payments Intelligence","created_at":"2025-12-05T16:48:10.800Z","updated_at":"2025-12-05T16:48:19.064Z","position":4,"description":null,"showcase":false,"start_date":null,"id":"bvkj3scm65qp","group_id":null,"page_id":"jg1fwgz9z87q","components":["7jr9z703bptf"]},{"status":"operational","name":"Support","created_at":"2025-12-05T16:36:06.084Z","updated_at":"2025-12-05T16:48:19.075Z","position":5,"description":null,"showcase":false,"start_date":null,"id":"7pc4x7xh73cc","group_id":null,"page_id":"jg1fwgz9z87q","components":["29p7wf9x2jhf","c3rk07gl8qr5","yglvz2l82lxz"]}],
  "incidents": [{"name":"Payments Intelligence - Scheduled Database Maintenance","status":"scheduled","created_at":"2026-09-28T17:47:16.517Z","updated_at":"2026-09-28T17:47:16.620Z","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/nn93zxfbz003","scheduled_for":"2026-10-01T06:00:00.000Z","scheduled_until":"2026-10-01T08:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-28T17:47:16.506Z","reminder_intervals":null,"id":"z1p5kk8qyh4m","page_id":"jg1fwgz9z87q","incident_updates":[{"status":"scheduled","body":"We will be performing scheduled database maintenance on our Payments Intelligence platform on October 1, 2026 at 06:00 UTC. During the window, there may be a brief period of approximately 5-10 seconds where the Payments Intelligence portal is unresponsive. No impact is expected to data ingestion.","created_at":"2026-09-28T17:47:16.617Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T17:47:16.617Z","display_at":"2026-09-28T17:47:16.617Z","deliver_notifications":true,"tweet_id":null,"id":"2ykdj5k3l8vb","incident_id":"z1p5kk8qyh4m","custom_tweet":null,"affected_components":[{"code":"7jr9z703bptf","name":"AI Payments Intelligence - AI Payments Intelligence Portal","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"AI Payments Intelligence Portal","created_at":"2025-12-05T16:48:10.828Z","updated_at":"2025-12-05T16:48:10.828Z","position":1,"description":null,"showcase":false,"start_date":"2025-12-04T06:00:00.000Z","id":"7jr9z703bptf","page_id":"jg1fwgz9z87q","group_id":"bvkj3scm65qp"}]},{"name":"IXOPAY Database Maintenance","status":"completed","created_at":"2026-09-22T08:46:18.946Z","updated_at":"2026-09-29T07:20:07.658Z","monitoring_at":null,"resolved_at":"2026-09-29T07:20:07.598Z","impact":"maintenance","shortlink":"https://stspg.io/nxf5zmm3jkbx","scheduled_for":"2026-09-29T06:20:00.000Z","scheduled_until":"2026-09-29T07:20:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-09-29T05:20:07.619Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-22T08:46:18.930Z","reminder_intervals":null,"id":"xz8cgf4zn1kn","page_id":"jg1fwgz9z87q","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-29T07:20:07.598Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T07:20:07.598Z","display_at":"2026-09-29T07:20:07.598Z","deliver_notifications":true,"tweet_id":null,"id":"6hvsxyqlf44h","incident_id":"xz8cgf4zn1kn","custom_tweet":null,"affected_components":[{"code":"p9rmh554zth4","name":"Payment Orchestration - Transaction Processing API","old_status":"under_maintenance","new_status":"operational"},{"code":"k9cmx3yrq1vv","name":"Payment Orchestration - Admin UI","old_status":"under_maintenance","new_status":"operational"},{"code":"3l6wcjkd4pzx","name":"Payment Orchestration - Dashboards","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-29T06:20:07.478Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T06:20:07.478Z","display_at":"2026-09-29T06:20:07.478Z","deliver_notifications":true,"tweet_id":null,"id":"cr7l9hz4sjcw","incident_id":"xz8cgf4zn1kn","custom_tweet":null,"affected_components":[{"code":"p9rmh554zth4","name":"Payment Orchestration - Transaction Processing API","old_status":"operational","new_status":"under_maintenance"},{"code":"k9cmx3yrq1vv","name":"Payment Orchestration - Admin UI","old_status":"operational","new_status":"under_maintenance"},{"code":"3l6wcjkd4pzx","name":"Payment Orchestration - Dashboards","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-09-29T05:20:07.357Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T05:20:07.357Z","display_at":"2026-09-29T05:20:07.357Z","deliver_notifications":true,"tweet_id":null,"id":"23d428r4gxfb","incident_id":"xz8cgf4zn1kn","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"IXOPAY will perform scheduled database maintenance on September 29, 2026, from 06:20 UTC to 07:20 UTC.\n\nDuring this window, customers may experience increased response times. \n\nOur team will closely monitor the platform throughout the maintenance and take all necessary measures to minimise disruption and restore normal service as quickly as possible.","created_at":"2026-09-22T08:46:19.022Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-22T08:46:19.022Z","display_at":"2026-09-22T08:46:19.022Z","deliver_notifications":true,"tweet_id":null,"id":"s2hmspkn9z48","incident_id":"xz8cgf4zn1kn","custom_tweet":null,"affected_components":[{"code":"p9rmh554zth4","name":"Payment Orchestration - Transaction Processing API","old_status":"operational","new_status":"operational"},{"code":"k9cmx3yrq1vv","name":"Payment Orchestration - Admin UI","old_status":"operational","new_status":"operational"},{"code":"3l6wcjkd4pzx","name":"Payment Orchestration - Dashboards","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Transaction Processing API","created_at":"2021-04-28T14:39:24.241Z","updated_at":"2026-09-29T07:20:07.403Z","position":1,"description":null,"showcase":false,"start_date":"2021-04-01T00:00:00.000Z","id":"p9rmh554zth4","page_id":"jg1fwgz9z87q","group_id":"mjp7w4dt4gsd"},{"status":"operational","name":"Admin UI","created_at":"2021-04-28T14:39:24.250Z","updated_at":"2026-09-29T07:20:07.465Z","position":6,"description":null,"showcase":false,"start_date":"2021-04-28T00:00:00.000Z","id":"k9cmx3yrq1vv","page_id":"jg1fwgz9z87q","group_id":"mjp7w4dt4gsd"},{"status":"operational","name":"Dashboards","created_at":"2021-04-28T16:29:35.704Z","updated_at":"2026-09-29T07:20:07.520Z","position":7,"description":null,"showcase":false,"start_date":"2021-04-16T00:00:00.000Z","id":"3l6wcjkd4pzx","page_id":"jg1fwgz9z87q","group_id":"mjp7w4dt4gsd"}]},{"name":"Script Monitor \"Get Started\" Page Not Loading","status":"resolved","created_at":"2026-09-24T18:57:00.000Z","updated_at":"2026-09-24T20:26:23.601Z","monitoring_at":null,"resolved_at":"2026-09-24T18:57:00.000Z","impact":"none","shortlink":"https://stspg.io/fvj8bhzvnjfz","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-24T20:26:23.553Z","reminder_intervals":null,"id":"jdf0j458szfq","page_id":"jg1fwgz9z87q","incident_updates":[{"status":"resolved","body":"At 1:57 PM Central Time, we began observing timeouts when attempting to load the \"Get Started\" page within the Aperia Compliance script monitor product. Teams investigated and resolved the issue, and this page is now working again as of 2:33 PM Central Time.","created_at":"2026-09-24T20:26:23.594Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T20:26:23.594Z","display_at":"2026-09-24T18:57:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"8w06qh5gkkf0","incident_id":"jdf0j458szfq","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Support portal and ticketing intermittently unavailable — third-party service disruption","status":"resolved","created_at":"2026-09-16T09:50:24.929Z","updated_at":"2026-09-17T09:57:00.892Z","monitoring_at":"2026-09-16T09:50:25.025Z","resolved_at":"2026-09-17T09:57:00.876Z","impact":"major","shortlink":"https://stspg.io/xhpb8dxqyjln","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-16T09:50:24.915Z","reminder_intervals":"[]","id":"x2v1b5p9df0h","page_id":"jg1fwgz9z87q","incident_updates":[{"status":"resolved","body":"The third-party has resolved the intermittent issues they experienced over the last 23 hours. \nYou should now be able to successfully submit cases consistently via the Customer Portal and our support teams are able to view and update tickets consistently again. \nThank you for your patience.","created_at":"2026-09-17T09:57:00.876Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-17T09:57:00.876Z","display_at":"2026-09-17T09:57:00.876Z","deliver_notifications":true,"tweet_id":null,"id":"0zwqf0b4lh5c","incident_id":"x2v1b5p9df0h","custom_tweet":null,"affected_components":[{"code":"29p7wf9x2jhf","name":"Support - IXOPAY Customer Experience Portal","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"Payment processing is not affected. Transactions, API endpoints, and settlement are operating normally.\nA service disruption at a third-party provider is intermittently affecting our support portal and ticketing system. Since 09:50 CEST, access has been inconsistent: logins may succeed occasionally and then fail again moments later, and pages may load slowly or error out. During these periods, tickets submitted by customers may not reach our support team, and we may be unable to view or respond to tickets already in the queue.\nBecause the disruption is intermittent, some tickets may come through but will not be immediately visible to the support team. A successful login does not mean the issue is resolved due to the intermittent issues. We will confirm here when service is stable.\nThe provider has traced the disruption to an issue with an internal login service. This is not a security incident, and no customer data is affected. No estimated resolution time has been provided. We are receiving updates from the provider and will post our own update as we get them from the third-party.","created_at":"2026-09-16T09:50:25.025Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T09:50:25.025Z","display_at":"2026-09-16T09:50:25.025Z","deliver_notifications":true,"tweet_id":null,"id":"x7jvqpyw5dcx","incident_id":"x2v1b5p9df0h","custom_tweet":null,"affected_components":[{"code":"29p7wf9x2jhf","name":"Support - IXOPAY Customer Experience Portal","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"IXOPAY Customer Experience Portal","created_at":"2024-03-11T04:57:37.759Z","updated_at":"2026-09-17T09:57:00.824Z","position":1,"description":null,"showcase":false,"start_date":"2024-03-11T00:00:00.000Z","id":"29p7wf9x2jhf","page_id":"jg1fwgz9z87q","group_id":"7pc4x7xh73cc"}]},{"name":"Brief Service Interruption","status":"resolved","created_at":"2026-09-15T18:04:00.000Z","updated_at":"2026-09-21T17:17:03.217Z","monitoring_at":null,"resolved_at":"2026-09-15T18:04:00.000Z","impact":"none","shortlink":"https://stspg.io/bs78c091srys","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-21T17:17:03.154Z","reminder_intervals":null,"id":"mcg8yy5lc68y","page_id":"jg1fwgz9z87q","incident_updates":[{"status":"resolved","body":"On 15 September 2026, between 14:04 and 14:05 UTC, the payment orchestration platform was briefly unavailable for approximately 36 seconds due to the loss of a production database node. Service recovered automatically and normal processing resumed at 14:05 UTC.","created_at":"2026-09-21T17:17:03.207Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T17:17:03.207Z","display_at":"2026-09-15T18:04:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"923jr226xsbk","incident_id":"mcg8yy5lc68y","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Universal Tokenization Maintenance: US Region - August 2026","status":"completed","created_at":"2026-08-19T14:56:20.837Z","updated_at":"2026-08-25T20:06:06.737Z","monitoring_at":null,"resolved_at":"2026-08-25T13:00:13.593Z","impact":"maintenance","shortlink":"https://stspg.io/t596fm0809fr","scheduled_for":"2026-08-25T11:00:00.000Z","scheduled_until":"2026-08-25T13:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-25T10:00:16.244Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-19T14:56:20.811Z","reminder_intervals":null,"id":"p07l1y82q6cb","page_id":"jg1fwgz9z87q","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-25T13:00:13.593Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T13:00:13.593Z","display_at":"2026-08-25T13:00:13.593Z","deliver_notifications":true,"tweet_id":null,"id":"gvy3wd380dq0","incident_id":"p07l1y82q6cb","custom_tweet":null,"affected_components":[{"code":"pqqvnmncw8fk","name":"Universal Tokenization - iFrame","old_status":"under_maintenance","new_status":"operational"},{"code":"lyhz6jny2qtw","name":"Universal Tokenization - API v1","old_status":"under_maintenance","new_status":"operational"},{"code":"yyqbbzptq3m3","name":"Universal Tokenization - API v2","old_status":"under_maintenance","new_status":"operational"},{"code":"6d15dxgyqfh1","name":"Universal Tokenization - Transparent Gateway API v1","old_status":"under_maintenance","new_status":"operational"},{"code":"4zrlfcz51fff","name":"Universal Tokenization - Transparent Gateway API v2","old_status":"under_maintenance","new_status":"operational"},{"code":"nrzg2465nvk2","name":"Universal Tokenization - Payment Services v1 (Active Merchant)","old_status":"under_maintenance","new_status":"operational"},{"code":"prbv413r0sr5","name":"Universal Tokenization - Payment Services v2","old_status":"under_maintenance","new_status":"operational"},{"code":"tgjf9qmktxsr","name":"Universal Tokenization - Fraud Services","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-25T11:00:08.826Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T11:00:08.826Z","display_at":"2026-08-25T11:00:08.826Z","deliver_notifications":true,"tweet_id":null,"id":"qd1vcvg6374n","incident_id":"p07l1y82q6cb","custom_tweet":null,"affected_components":[{"code":"pqqvnmncw8fk","name":"Universal Tokenization - iFrame","old_status":"operational","new_status":"under_maintenance"},{"code":"lyhz6jny2qtw","name":"Universal Tokenization - API v1","old_status":"operational","new_status":"under_maintenance"},{"code":"yyqbbzptq3m3","name":"Universal Tokenization - API v2","old_status":"operational","new_status":"under_maintenance"},{"code":"6d15dxgyqfh1","name":"Universal Tokenization - Transparent Gateway API v1","old_status":"operational","new_status":"under_maintenance"},{"code":"4zrlfcz51fff","name":"Universal Tokenization - Transparent Gateway API v2","old_status":"operational","new_status":"under_maintenance"},{"code":"nrzg2465nvk2","name":"Universal Tokenization - Payment Services v1 (Active Merchant)","old_status":"operational","new_status":"under_maintenance"},{"code":"prbv413r0sr5","name":"Universal Tokenization - Payment Services v2","old_status":"operational","new_status":"under_maintenance"},{"code":"tgjf9qmktxsr","name":"Universal Tokenization - Fraud Services","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-25T10:00:16.042Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T10:00:16.042Z","display_at":"2026-08-25T10:00:16.042Z","deliver_notifications":true,"tweet_id":null,"id":"z18jx2mhpsfb","incident_id":"p07l1y82q6cb","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"The Universal Tokenization Production Environment (US) will undergo scheduled Production Patching Tuesday, August 25th, from 5am - 7am CST (11:00 UTC - 13:00 UTC).\n\nImpact: During this time we will monitor all applications and expect limited interruptions. If you have any questions or concerns about this scheduled maintenance, please contact our support team.","created_at":"2026-08-19T14:56:20.923Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T20:06:06.732Z","display_at":"2026-08-19T14:56:20.923Z","deliver_notifications":true,"tweet_id":null,"id":"6b4mwpxqg91p","incident_id":"p07l1y82q6cb","custom_tweet":null,"affected_components":[{"code":"pqqvnmncw8fk","name":"Universal Tokenization - iFrame","old_status":"operational","new_status":"operational"},{"code":"lyhz6jny2qtw","name":"Universal Tokenization - API v1","old_status":"operational","new_status":"operational"},{"code":"yyqbbzptq3m3","name":"Universal Tokenization - API v2","old_status":"operational","new_status":"operational"},{"code":"6d15dxgyqfh1","name":"Universal Tokenization - Transparent Gateway API v1","old_status":"operational","new_status":"operational"},{"code":"4zrlfcz51fff","name":"Universal Tokenization - Transparent Gateway API v2","old_status":"operational","new_status":"operational"},{"code":"nrzg2465nvk2","name":"Universal Tokenization - 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We will provide updates as necessary.","created_at":"2026-08-11T06:30:07.281Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-11T06:30:07.281Z","display_at":"2026-08-11T06:30:07.281Z","deliver_notifications":true,"tweet_id":null,"id":"f1mcvv3v537x","incident_id":"qzhfb74x1k1v","custom_tweet":null,"affected_components":[{"code":"c0ktch7353ll","name":"Payment Orchestration - Tokenization Service","old_status":"operational","new_status":"under_maintenance"},{"code":"btw4qhdb9t0g","name":"Payment Orchestration - 3-D Secure Engine","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-11T05:30:10.814Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-11T05:30:10.814Z","display_at":"2026-08-11T05:30:10.814Z","deliver_notifications":true,"tweet_id":null,"id":"sn622y41hprl","incident_id":"qzhfb74x1k1v","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"IXOPAY will perform scheduled maintenance on August 11, 2026, from 06:30 UTC to 07:30 UTC.\nTo maintain the security, reliability, and compliance of our services, IXOPAY will perform a scheduled upgrade of the production Vault environment. Any customer impact is expected to be limited to approximately one minute.\n\nDuring this brief period, customers may experience slightly increased response times or a short interruption affecting the IXOPAY PCI Vault and in-house 3D Secure services. Credit card processing may also be temporarily impacted.\n\nOur team will closely monitor the platform throughout the maintenance and take all necessary measures to minimize disruption and restore normal service as quickly as possible.","created_at":"2026-08-04T14:37:35.072Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-04T14:37:35.072Z","display_at":"2026-08-04T14:37:35.072Z","deliver_notifications":true,"tweet_id":null,"id":"0twlx5g0fg5m","incident_id":"qzhfb74x1k1v","custom_tweet":null,"affected_components":[{"code":"c0ktch7353ll","name":"Payment Orchestration - Tokenization Service","old_status":"operational","new_status":"operational"},{"code":"btw4qhdb9t0g","name":"Payment Orchestration - 3-D Secure Engine","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Tokenization Service","created_at":"2021-04-28T14:40:30.015Z","updated_at":"2026-08-11T07:30:07.230Z","position":2,"description":null,"showcase":false,"start_date":"2021-04-01T00:00:00.000Z","id":"c0ktch7353ll","page_id":"jg1fwgz9z87q","group_id":"mjp7w4dt4gsd"},{"status":"operational","name":"3-D Secure Engine","created_at":"2021-04-28T14:40:45.727Z","updated_at":"2026-08-11T07:30:07.273Z","position":3,"description":null,"showcase":false,"start_date":"2021-04-01T00:00:00.000Z","id":"btw4qhdb9t0g","page_id":"jg1fwgz9z87q","group_id":"mjp7w4dt4gsd"}]},{"name":"TokenEx APIv2 Issues","status":"resolved","created_at":"2026-08-06T20:12:56.416Z","updated_at":"2026-08-06T21:06:46.564Z","monitoring_at":null,"resolved_at":"2026-08-06T21:06:46.549Z","impact":"major","shortlink":"https://stspg.io/x1zkxpprvq6v","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-06T20:12:56.408Z","reminder_intervals":null,"id":"f2cxlthh32b2","page_id":"jg1fwgz9z87q","incident_updates":[{"status":"resolved","body":"This incident has been resolved. Users might have observed intermittent latency or timeouts when calling the TokenEx APIv2 endpoint between 20:02 and 20:09 UTC. Since 20:09 UTC, all systems have operating within normal parameters.","created_at":"2026-08-06T21:06:46.549Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-06T21:06:46.549Z","display_at":"2026-08-06T21:06:46.549Z","deliver_notifications":true,"tweet_id":null,"id":"ph4xd26gvhbs","incident_id":"f2cxlthh32b2","custom_tweet":null,"affected_components":[{"code":"yyqbbzptq3m3","name":"Universal Tokenization - API v2","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating intermittent issues with the TokenEx APIv2 endpoint. Teams are engaged, and updates will be posted here as they become available.","created_at":"2026-08-06T20:12:56.488Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-06T20:12:56.488Z","display_at":"2026-08-06T20:12:56.488Z","deliver_notifications":true,"tweet_id":null,"id":"sh6q0sl48mtn","incident_id":"f2cxlthh32b2","custom_tweet":null,"affected_components":[{"code":"yyqbbzptq3m3","name":"Universal Tokenization - API v2","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"API v2","created_at":"2025-12-05T16:39:19.822Z","updated_at":"2026-08-25T13:00:12.496Z","position":3,"description":null,"showcase":false,"start_date":"2025-12-04T06:00:00.000Z","id":"yyqbbzptq3m3","page_id":"jg1fwgz9z87q","group_id":"p383zzhm3ds5"}]},{"name":"Universal Tokenization Maintenance: US Region - August 2026","status":"completed","created_at":"2026-07-24T15:48:53.744Z","updated_at":"2026-08-06T13:00:08.129Z","monitoring_at":null,"resolved_at":"2026-08-06T13:00:08.033Z","impact":"maintenance","shortlink":"https://stspg.io/1py2nzt5vhxh","scheduled_for":"2026-08-06T11:00:00.000Z","scheduled_until":"2026-08-06T13:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-06T10:00:57.020Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-07-24T15:48:53.716Z","reminder_intervals":null,"id":"qh0k8dlz1mlq","page_id":"jg1fwgz9z87q","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-06T13:00:08.033Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-06T13:00:08.033Z","display_at":"2026-08-06T13:00:08.033Z","deliver_notifications":true,"tweet_id":null,"id":"r63r4y2l1qhx","incident_id":"qh0k8dlz1mlq","custom_tweet":null,"affected_components":[{"code":"pqqvnmncw8fk","name":"Universal Tokenization - iFrame","old_status":"under_maintenance","new_status":"operational"},{"code":"lyhz6jny2qtw","name":"Universal Tokenization - API v1","old_status":"under_maintenance","new_status":"operational"},{"code":"yyqbbzptq3m3","name":"Universal Tokenization - API v2","old_status":"under_maintenance","new_status":"operational"},{"code":"6d15dxgyqfh1","name":"Universal Tokenization - Transparent Gateway API v1","old_status":"under_maintenance","new_status":"operational"},{"code":"4zrlfcz51fff","name":"Universal Tokenization - Transparent Gateway API v2","old_status":"under_maintenance","new_status":"operational"},{"code":"nrzg2465nvk2","name":"Universal Tokenization - Payment Services v1 (Active Merchant)","old_status":"under_maintenance","new_status":"operational"},{"code":"prbv413r0sr5","name":"Universal Tokenization - Payment Services v2","old_status":"under_maintenance","new_status":"operational"},{"code":"tgjf9qmktxsr","name":"Universal Tokenization - Fraud Services","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-06T11:00:09.719Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-06T11:00:09.719Z","display_at":"2026-08-06T11:00:09.719Z","deliver_notifications":true,"tweet_id":null,"id":"fwym0gghjh80","incident_id":"qh0k8dlz1mlq","custom_tweet":null,"affected_components":[{"code":"pqqvnmncw8fk","name":"Universal Tokenization - iFrame","old_status":"operational","new_status":"under_maintenance"},{"code":"lyhz6jny2qtw","name":"Universal Tokenization - API v1","old_status":"operational","new_status":"under_maintenance"},{"code":"yyqbbzptq3m3","name":"Universal Tokenization - API v2","old_status":"operational","new_status":"under_maintenance"},{"code":"6d15dxgyqfh1","name":"Universal Tokenization - Transparent Gateway API v1","old_status":"operational","new_status":"under_maintenance"},{"code":"4zrlfcz51fff","name":"Universal Tokenization - Transparent Gateway API v2","old_status":"operational","new_status":"under_maintenance"},{"code":"nrzg2465nvk2","name":"Universal Tokenization - Payment Services v1 (Active Merchant)","old_status":"operational","new_status":"under_maintenance"},{"code":"prbv413r0sr5","name":"Universal Tokenization - Payment Services v2","old_status":"operational","new_status":"under_maintenance"},{"code":"tgjf9qmktxsr","name":"Universal Tokenization - Fraud Services","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-06T10:00:56.514Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-06T10:00:56.514Z","display_at":"2026-08-06T10:00:56.514Z","deliver_notifications":true,"tweet_id":null,"id":"r4pt9cqg2gc4","incident_id":"qh0k8dlz1mlq","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"The Universal Tokenization Production Environment (US) will undergo scheduled Production Patching Thursday, August 6th, from 5am - 7am CST (11:00 UTC - 13:00 UTC).\n\nImpact: During this time we will monitor all applications and expect limited interruptions. If you have any questions or concerns about this scheduled maintenance, please contact our support team.","created_at":"2026-07-24T15:48:53.824Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-24T15:48:53.824Z","display_at":"2026-07-24T15:48:53.824Z","deliver_notifications":true,"tweet_id":null,"id":"454tdf29w2b5","incident_id":"qh0k8dlz1mlq","custom_tweet":null,"affected_components":[{"code":"pqqvnmncw8fk","name":"Universal Tokenization - iFrame","old_status":"operational","new_status":"operational"},{"code":"lyhz6jny2qtw","name":"Universal Tokenization - API v1","old_status":"operational","new_status":"operational"},{"code":"yyqbbzptq3m3","name":"Universal Tokenization - API v2","old_status":"operational","new_status":"operational"},{"code":"6d15dxgyqfh1","name":"Universal Tokenization - Transparent Gateway API v1","old_status":"operational","new_status":"operational"},{"code":"4zrlfcz51fff","name":"Universal Tokenization - Transparent Gateway API v2","old_status":"operational","new_status":"operational"},{"code":"nrzg2465nvk2","name":"Universal Tokenization - 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Our team is actively monitoring the platform to confirm normal performance is maintained.","created_at":"2026-08-04T06:52:17.636Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-04T06:52:17.636Z","display_at":"2026-08-04T06:52:17.636Z","deliver_notifications":true,"tweet_id":null,"id":"9v3yscswr2lm","incident_id":"ts339p0d1ztq","custom_tweet":null,"affected_components":[{"code":"p9rmh554zth4","name":"Payment Orchestration - Transaction Processing API","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-04T06:30:07.442Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-04T06:30:07.442Z","display_at":"2026-08-04T06:30:07.442Z","deliver_notifications":true,"tweet_id":null,"id":"jqnkmwl4s353","incident_id":"ts339p0d1ztq","custom_tweet":null,"affected_components":[{"code":"p9rmh554zth4","name":"Payment Orchestration - Transaction Processing API","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-04T05:30:08.356Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-04T05:30:08.356Z","display_at":"2026-08-04T05:30:08.356Z","deliver_notifications":true,"tweet_id":null,"id":"1h2xgg4tt886","incident_id":"ts339p0d1ztq","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"IXOPAY will perform scheduled database maintenance on August 4, 2026, from 06:30 UTC to 07:30 UTC.\n\nDuring this maintenance window, customers may experience slightly increased response times. No downtime is expected, and any impact on transaction processing should be minimal.\n\nOur team will closely monitor the platform throughout the maintenance and work to ensure normal performance is maintained.","created_at":"2026-07-29T15:18:17.518Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-29T15:18:17.518Z","display_at":"2026-07-29T15:18:17.518Z","deliver_notifications":true,"tweet_id":null,"id":"d5ffg30svwwh","incident_id":"ts339p0d1ztq","custom_tweet":null,"affected_components":[{"code":"p9rmh554zth4","name":"Payment Orchestration - Transaction Processing API","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Transaction Processing API","created_at":"2021-04-28T14:39:24.241Z","updated_at":"2026-09-29T07:20:07.403Z","position":1,"description":null,"showcase":false,"start_date":"2021-04-01T00:00:00.000Z","id":"p9rmh554zth4","page_id":"jg1fwgz9z87q","group_id":"mjp7w4dt4gsd"}]}]
}