Maintenance Annoucement Monday 3rd May 2021 19:15:56


To ensure uptime and stability of our platform, IXOPAY will be performing an urgent maintenance window that is going to take place Tuesday, May 4th 2021 between 08:00 and 09:00 UTC.

IXOPAY will be maintaining its inhouse 3-DS server component, and work towards replacing the VISA authentication certificate.

During the timeframe of the maintenance window, 3-DS authentication capability will be momentarily interrupted for several times, affecting only a fraction of transactions.

A timely pre-announcement of this maintenance was originally not deemed necessary, as IXOPAY was not expecting any impact on transaction processing, however given the hard limitation of the certificate expiry date and the low impact, the maintenance has been reclassified with high priority.

We are collaborating with our 3-DS server software vendor to allow for frictionless certificate changes in the future.

This information is also available via https://status.ixopay.com

Please do not hesitate to contact our team via support@ixopay.com should you have any questions.

The service window was successfully finished, there is no further disruption to be expected.

Rotation of the Visa certificate was successfully completed. Our teams are continuing to monitor the transaction processing closely at this point. Please make sure that the service is fully functional on your side as well. If you experience any irregularities please contact our support team.